Meta Provider Configuration

Seamlessly configure your Meta integration. Generate webhooks, verify access tokens, and link your Instagram accounts to start receiving messages directly in Odoo.

Instagram Analytics Dashboard

Analyze your Instagram messaging performance with a complete analytics dashboard — track message counts and statuses, read and response rates, and customer conversation windows.

Real-Time Discuss Integration

View all your Instagram conversations in the standard Odoo Discuss interface. Manage private 1-on-1 chats with dedicated channels automatically created for each contact.

Sticky Notifications, Live Alerts & Message Reactions

Never miss an update. Get instant sticky notifications and sidebar alerts for new Instagram messages, and send quick reactions to engage in real time.

Window Expired

A clear warning is displayed if you try to send a message after the 24-hour messaging window has expired, so you know the customer must reply first.

Transfer Chat

Click on Transfer Icon above dicuss to transfer the chat to other user. Then Select a user to transfer this chat to and click on 'Transfer'.

Invite Users

Click on Invite Icon above dicuss to invite users to this chat and select users to invite.

Chat Transferred and User invited

System will notify you if the chat is transferred or user is invited.

Convert Conversations to CRM Leads

Turn social interactions into business opportunities. Generate leads directly from the Instagram chat.

Create lead by typing '/lead' in the chat.

Customer Lead Created

Lead created from this chat. Click “View Chat” to open the conversation in a popup.

Conversation history until lead creation is saved in the lead description.

Instagram Contacts

Contacts created via Instagram

Customer Contact Created

Detailed Interaction Logs

Access exhaustive logs for every message exchanged. Track sender details, delivery status, and media attachments for full transparency.