Account & Connection

• Multi-account WhatsApp Business configuration with per-account credentials
• One-click Test Connection validating access token, WABA ID, and Phone Number ID
• Auto-retrieval of business profile, quality rating, messaging tier, and green tick status
• Per-account webhook URLs with configurable verify tokens

Template Management

• All template types: Standard, Carousel, Limited Time Offer, Authentication
• Header types: Text, Image, Video, Document, Location
• Button types: Quick Reply, URL, Phone Number, Copy Code, Flow
• Live phone-mockup preview component in the backend
• Dynamic variable mapping to Odoo model fields
• One-click submit for Meta approval, import, and delete
• Auto status sync via webhooks and quality score tracking
• 60+ Meta-supported languages

Marketing Campaigns

• Audience sources: Odoo Contacts, Marketing Groups, CSV/Excel Import, or Combined
• Scheduling with timezone support and configurable send windows
• Batch size and send rate throttling
• Per-recipient status tracking with individual WhatsApp message IDs
• Pause, Resume, Cancel, and Reset to Draft actions

Discuss Integration

• Auto-create dedicated WhatsApp channels in Discuss for incoming messages
• Agent replies sent to customer via WhatsApp automatically
• 24-hour messaging window tracking with real-time expiry countdown
• Template compose wizard when messaging window expires
• Full media support: images, videos, audio, documents and stickers
• Auto partner creation with phone number enrichment (country, language, E.164)
• WhatsApp-specific sidebar category in Discuss

Chat Assignment & Transfer

• Auto-assign incoming chats to default team
• Transfer between agents with optional transfer notes
• Invite multiple users to ongoing conversations
• Chat statuses: New, Assigned, In Progress, Resolved
• Priority levels: Normal, Important, Urgent
• CRM lead creation directly from Discuss with chat history saved

Dashboard & Reporting

• OWL analytics dashboard with summary tiles, daily volume chart, and delivery funnel
• Top campaigns and top templates tables
• Cost breakdown by country and conversation category
• Filter by date range, account, campaign, or template
• Central message log with full status lifecycle tracking

Security & Automation

• HMAC-SHA256 webhook signature verification
• Message deduplication by WhatsApp message ID
• Three-tier security groups: User, Manager, Administrator
• Multi-company record rules on all models
• Token-based secure media serving endpoint
• 5 automated cron jobs: campaigns, template sync, quality refresh, phone formatting, media cleanup

Is this app compatible with Odoo Enterprise?

Yes. This module works with Odoo 19 Community, Enterprise, and Odoo.sh. No additional configuration is needed for any edition.

Do I need a Meta Business Account to use this module?

Yes. You need a Meta Developer account with a WhatsApp Business App. You will need your App ID, WABA ID, Phone Number ID, App Secret, and a permanent System User access token (the temporary token from API Setup expires in 24 hours). Detailed setup steps are provided in the module documentation.

Can I connect multiple WhatsApp numbers?

Absolutely. The module supports multi-account configuration. Each WhatsApp Business number gets its own credentials, webhook URL, verify token, and bot user. All accounts work independently with full data isolation.

What happens when the 24-hour messaging window expires?

WhatsApp enforces a 24-hour window from the customer's last message. The module tracks this in real time and shows a countdown in the Discuss UI. When the window expires, the composer automatically switches to template mode so you can send an approved template to re-engage the customer.

What template types are supported?

All four Meta template types: Standard (text, media, buttons), Carousel (swipeable multi-card), Limited Time Offer (with expiration countdown), and Authentication (OTP/copy-code). Each supports headers (Text, Image, Video, Document, Location) and buttons (Quick Reply, URL, Phone, Copy Code, Flow).

How does the campaign audience system work?

You have four audience sources: select Odoo partners directly or via domain filter, choose marketing contact groups, upload a CSV/Excel file, or combine all three. The Prepare Audience action deduplicates phone numbers and resolves template variables before sending. Each recipient is tracked individually with status, timestamps, and error details.

Is it secure? How are webhooks verified?

Yes. Every incoming webhook is verified using HMAC-SHA256 signature with your App Secret. Messages are deduplicated by WhatsApp ID to prevent replay attacks. The module uses three-tier security groups (User, Manager, Administrator), multi-company record rules, and token-based secure media serving with SHA-256 hash validation.

Does this work with multi-company setups?

Yes. All WhatsApp models (accounts, templates, campaigns, messages, contacts, etc.) have multi-company record rules. Users only see records belonging to their allowed companies. Each company can have its own WhatsApp accounts and configurations.

Are there any Python dependencies?

Yes, two: phonenumbers (for phone parsing, country detection, and E.164 formatting) and openpyxl (for Excel file import). Install them with pip install phonenumbers openpyxl.

If I need customization, how can I contact?

Please reach out to us at odoo@devintellecs.com. We offer customization, integration, and consulting services tailored to your business needs.

Do I get free support and updates?

Yes. You get free support for 90 days from the date of purchase covering doubts, queries, and bug fixes (excluding data recovery). You also get free lifetime updates for this module.