Facebook Messenger Integration for Odoo
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 50.06
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Community Apps Dependencies | Show |
| Lines of code | 3304 |
| Technical Name |
dev_meta_fb_messenger |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Community Apps Dependencies | Show |
| Lines of code | 3304 |
| Technical Name |
dev_meta_fb_messenger |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 16.0 17.0 18.0 19.0 |
Facebook Messenger Integration in Odoo
Facebook Messenger Integration Odoo app connects your Facebook
Page
inbox directly to Odoo Discuss. The moment a customer messages your page, the conversation opens
as its own channel in Odoo, and your team replies with text, images, and videos without ever
opening Facebook.
Every contact gets a dedicated channel with live alerts, and a clear countdown shows how long
the
24-hour reply window stays open, so no message goes cold. Need help on a chat? Hand it to the
right colleague in a click, or turn the conversation into a CRM lead with the full history
attached.
A built-in dashboard keeps score: message volume, delivery and read rates, response rate, and
which conversations are still active. It is made for support, sales, and marketing teams who win
business on Facebook and want every chat, contact, and lead living inside Odoo.
How It Works
Customer Messages Your Page
Someone sends a message to your Facebook page from Messenger.
Chat Opens in Odoo Discuss
A channel is created for that contact and your team is alerted right away.
Reply, Assign, or Convert
Answer in Odoo, transfer to a colleague, or turn the chat into a CRM lead.
Reply in Odoo
Handle Facebook chats without leaving Odoo.
Share Media
Send and receive images, video, and files.
Team Handoff
Transfer chats to the right colleague.
Window Aware
Always know the 24-hour reply window status.
KEY FEATURES
Real-Time Messaging
Receive and reply to Facebook messages from Odoo Discuss, with a dedicated channel created automatically for each contact.
Media and Attachments
Exchange images, videos, GIFs, and file attachments inside the conversation, the same way you would on Facebook.
Create Leads from Chat
Turn a conversation into a CRM lead with a button or the /lead command, and the chat history is saved on the lead.
Transfer and Assign Chats
Hand a Facebook conversation to another user with a note, so the right person always handles the customer.
24-Hour Window Tracking
See the live countdown on every chat and get a clear warning when the messaging window closes, so replies never bounce.
Messaging Dashboard
Track message volume, delivery and read rates, response rate, and active or expired conversation windows in one place.
Delivery and Read Status
Know whether each message was delivered, read, or failed, with a full searchable history of every message exchanged.
Facebook Contacts
Everyone who messages your page is saved as a contact, with a button to open their Facebook chat straight from the contact card.
From connecting your Facebook page to chatting, assigning, and converting conversations into leads, here is the full flow inside Odoo.
Connect Your Facebook Page
Set up the Meta provider with your app credentials and access token, copy the webhook callback URL and verify token, and check the connection status.
Choose the Page
Fetch the Facebook pages linked to your app and select the one you want to connect.
Page Details Loaded
Once connected, the page name, ID, category, contact details, and description are pulled in for your reference.
Messaging Dashboard
Track total, received, delivered, read, and failed messages, with delivery, read, and response rates and the number of active and expired conversation windows. Filter by Facebook page.
Conversations in Odoo Discuss
Facebook chats appear in a dedicated Discuss category, one channel per contact, with live alerts for new messages and the remaining messaging time shown at the top.
24-Hour Window Warning
If the 24-hour window has closed, a clear warning appears and the message is held until the customer replies again.
Transfer a Chat
Open the transfer action above the chat, pick the user to take over, add a note, and hand the conversation off.
Invite Teammates
Bring other users into a Facebook conversation so the right people can help on the same chat.
Handoff Confirmed
The chat logs a clear note when a conversation is transferred or a teammate is invited, so everyone stays in the loop.
Create a Lead from the Chat
Use the create-lead action above the conversation to raise a CRM lead for that customer in a click.
Or Use the /lead Command
Type /lead followed by a title right in the chat to create a lead without leaving the conversation.
Lead Created Notice
A confirmation line appears in the chat as soon as the lead is created.
Lead Ready in CRM
The new lead opens in CRM with the customer set, source as Facebook and medium as Chat, and a View Chat button to reopen the conversation.
Chat History on the Lead
The conversation up to the moment of creation is saved in the lead description, so the whole context travels with the lead.
Facebook Contacts
Everyone who messages your page is saved as a contact, listed under a dedicated Facebook Contacts view.
Open Chat from the Contact
The contact card shows the Facebook window status and a View Chat button to jump straight back into the conversation.
Message History and Status
Every message is logged with its type and status (received, delivered, read) alongside the related contact, giving you a full audit trail.
Version History
Version 1.0 Current
Released on 13th February 2026
Is this app compatible with Odoo Enterprise?
Yes, the app works with Odoo Enterprise as well as Community.
I need a customization in this app. How can I contact you?
Please contact us at odoo@devintellecs.com and our team will be happy to help.
Do I get free support?
Yes, you get free support for 90 days from the date of purchase.
Do I get free updates?
Yes, you get free updates for a lifetime.
Free 90 Days Support
DevIntelle provides free 90 days support for any doubts, queries, and bug fixing (excluding data recovery) or any issues related to this app. This is applicable from the date of purchase.
odoo@devintellecs.comWhy Us?
DevIntelle Consulting Services Pvt Ltd is an India/USA based Odoo service provider with 12+ years of experience. We offer implementation, customization, migration, support, and training, helping you get the most out of your Odoo system.
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