Access Rights
Multi-Chat Bot Creation
External Document Knowledge
External URL Knowledge
Multi-Provider AI Integration
System Prompt and Chatbot Prompt
AI Tool Token Usage Limit
Conversation Memory Configuration
Tool Calling and Dynamic Flow Limits
AI Response & Operator Routing
Knowledge Source Access Restrictions
OpenRouter Integration
A
Abdulhamid Abdulwaheed
Best module for our online store. Highly adaptable, exceptional customer service, and very advanced modules.
InsightMate – AI Live Chatbot – Real Time Intelligent Support
by Softhealer Technologies https://www.softhealer.com
Odoo
$ 105.40
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 7272 |
| Technical Name |
sh_ai_livechat |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 17.0 18.0 19.0 |
Free Support
Lifetime
Custom Apps
1500+
Top Seller Of Odoo
Marketplace
Happy Customers
10K+
Years Of Experience.
11+
Countries
100+
Talented Healers
150+
Industries Served
45+
Odoo Community Implementation
350+
Odoo Enterprise Implementation
150+
Best Partner Nominee
2024
Global Presence
Free Demo
sales@softhealer.com
Lifetime Free Support
support@softhealer.com
Customization
sales@softhealer.com
InsightMate - AI Live Chatbot - Real Time Intelligent Support
Our AI-powered website live chatbot for Odoo offers 24/7 automated support by intelligently using your Odoo data, documents, and knowledge base to answer customer queries instantly. It supports multiple chatbots, custom response styles, and integration with AI providers like ChatGPT and Google Gemini. With secure Odoo data access, external document support, smart AI-to-human routing, and usage limits, it reduces support workload while delivering fast, accurate, and engaging responsesâanytime, without human dependency. It supports multiple knowledge base sources, including external documents, and uses a Retrieval-Augmented Generation (RAG) system to fetch the most relevant content before generating accurate and context-aware responses.
Multi-Chat Bot Creation
Create and manage multiple AI chatbots with separate configurations and use cases.
Watch Video
Multi-Provider AI Integration
Connect chatbots with AI providers like OpenAI, Gemini, and more from a single platform.
Knowledge Sources
Use documents, websites, and other sources to provide accurate AI responses.
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Restrict What AI Can Use to Respond
Control which knowledge sources are available for each chatbot response.
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AI That Reads PDFs, Docs & URLs
Allow AI to understand and answer questions from PDFs, documents, and web pages.
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Chatbot Specific Configurations
Configure prompts, behavior, settings, and features individually for each chatbot.
Watch Video
Custom Message for Unavailable Operators
Display a custom message when no human operators are available to assist.
Switch from AI to Human Agent
Transfer conversations from AI to a human agent whenever needed.
Watch Video
System Prompt and Chatbot Prompt
Define custom prompts to control chatbot behavior and response quality.
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Response Style Configuration
Customize how AI responds with different tones, formats, and styles.
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AI Tool Token Usage Limit (Per Chatbot)
Set token usage limits for each chatbot to control AI consumption.
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AI Tool Token Usage Limit (Per User)
Restrict token usage per user to manage costs and resource allocation.
Chatbot On/Off Control
Enable or disable chatbots instantly whenever required.
Smart Document Splitting
Automatically split large documents into optimized sections for better AI understanding.
Custom Development Friendly
Built to support customizations and integrations without affecting stability.
OpenRouter Integration
Connect OpenRouter to access multiple AI models through a single API.
Watch Video
-
Access Rights
-
Multi-Chat Bot Creation
-
External Document Knowledge
-
External URL Knowledge
-
Multi-Provider AI Integration
-
System Prompt and Chatbot Prompt
-
AI Tool Token Usage Limit
-
Conversation Memory Configuration
-
Tool Calling and Dynamic Flow Limits
-
AI Response & Operator Routing
-
Knowledge Source Access Restrictions
-
OpenRouter Integration
Assign Live Chat access to control who can manage and operate AI-powered live chat features.
Grant AI accessibility permissions to allow selected users to configure LLM settings, knowledge bases, and AI Live Chat behavior.
Go to the AI Live Chat -> AI Bots.
View all configured AI bots with their assigned AI model and connected knowledge sources.
Define the AI bot name and its primary responsibility for handling user queries. Publish the bot to make it live and available for visitor conversations.
Configure Odoo models that the AI bot can access for answering live queries.
You can choose the model, fields, and selected fields; it shows the total number of fields in 'Fields'.
You have the option to select All Fields or Selected Fields.
When you select 'selected fields only', you can choose fields as needed.
Configuration for the BOT channel.
Navigate to live chat channels where AI bots can be assigned and activated.
You can set a dedicated agent or operator in the bot.
Click "Add a line" to set up Bot rules.
You can manage multiple bots independently for different use cases or departments.
Go to the AI Bots -> Document Sources, Upload document, and click sync documents.
Notification for synced documents.
You can access knowledge sources and channels using the smart button.
Knowledge sources list view.
In the bot form view, click on the "Chunks" icon.
It will open document chunks.
In the document chunks view, you can configure details.
Live chat as per the configured documents.
LLM form view, Configure necessary fields and prompts.
In the AI bots, you can configure the system prompt.
Go to the AI Bots, Usage & Limits tab, to configure statistics and rate limits.
AI Configuration â Conversation History: Set how many past conversations (e.g., 10) the bot remembers to maintain context during a conversation.
You can set a limit on the number of system actions the AI can perform within a single conversation.
Click the live chat button.
Click the "Talk to Human" button to start talking with a human instead of an AI bot.
It shows a message if the operator is busy.
The operator joined, and after that AI bot will not answer in chat.
Go to the AI Live Chat -> Knowledge Sources.
Knowledge Sources list view.
Knowledge Sources form view with all necessary configurations.
Select OpenRouter and enter your OpenRouter API key to enable OpenRouter integration.
Browse and select from the wide range of AI models available through OpenRouter.
Start chatting using your selected OpenRouter model seamlessly within the AI Chat interface.
Now we select provider type 'Direct' to use Gemini or OpenAI.
Chatbot as per configuration.
Go to the AI Bots -> Document Sources, Select source type "Web URL". Paste the URL, and click sync documents.
AI bot answers based on the given URL.
Go to the AI Live Chat -> AI Models.
LLM providers list view with default LLM and active options.
Changelog
Track every update, fix, and new feature released for this module.
Version 18.0.2.0.0
|
Released: 24
th
June 2026
NEW
Added prompt caching for improved performance and reduced token consumption.
Version 18.0.1.0.0
|
Released: 27th March 2026
Initial Release.
Frequently Asked Questions
Everything you need to know before getting started.
Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
Yes, to test this module, please contact us at
sales@softhealer.com
.
No. The AI provides intelligent responses based on available data and models, but results may sometimes be incomplete or approximate. Always verify critical business decisions manually. This case is not eligible for refund or exchange.
AI interprets queries based on patterns and available data. Incorrect inputs, ambiguous questions, or missing data may lead to inaccurate outputs. This case is not eligible for refund or exchange.
AI should be used as a decision-support tool, not a replacement for human judgment. Always review outputs before taking action. This case is not eligible for refund or exchange.
AI understands structured data well, but complex business logic, customizations, or incomplete records may affect accuracy.
No. The system is designed for business users with a simple chat interface.
- Check API configuration
- Verify internet connectivity
- Ensure provider API key is valid
AI response time depends on the selected provider and plan. For example, if we are using a free tier, our request priority may be lower than other plans. Also, if we select high-thinking models, they usually take more time to generate responses.
No, only models that support tool calling are usable in the app.
Please contact us at
sales@softhealer.com
to request customization.
Yes, we provide free support for 365 days from the date of purchase.
Yes, you will receive lifetime free updates for the version of the module you purchased.
Yes, you need to install 'openai', 'google-genai', 'markdown', and 'PyPDF2' library.
Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
You can contact us at
support@softhealer.com
for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
We're Always Here to Support You
From lifetime support to custom module builds - we're committed to your success at every step.
Our Commitments
Lifetime Support
Purchase once and get support forever - For the version you purchased.
-
Free updates for the lifetime of the module
-
Bug fixes & patches at no extra cost
Buy Once, Supported Forever
Support System
Dedicated support team and structured ticketing system to maintain proper communication.
-
Dedicated support team for every module
-
Structured ticketing for proper communication
-
Full issue history & resolution tracking
-
Response within 24 business hours (10:00 AM to 6:30 PM IST Mon-Fri)
Buy Once, Supported Forever
Contact Us
Free Demo
Book a free demo - contact us at sales and we'll set it up for you.
For Support
Facing an issue? Contact us at support and we'll get you back on track.
WhatsApp Support
Chat with us instantly on WhatsApp for quick enquiries.
Scan to open WhatsApp
Share Your Ideas
Feature Request
Found a generic feature that could improve our modules? We'd love to hear your idea and add it to our roadmap!
-
Share ideas that benefit the wider community
-
Our team reviews every suggestion carefully
-
Approved features added in future releases
Your Ideas Shape Our Roadmap
Module Request
Have a generic Odoo module idea? We build modules for you - share your concept and we'll make it a reality!
-
Share any generic Odoo module idea
-
We evaluate & build it for the community
Got an Idea? We'll Build It
Trusted by Businesses Worldwide
Verified Google Reviews
5.0
A
Factura Venta POS
They have everything you need. Technical support is excellent, responds quickly, and keeps the module updated. 100% recommended!
MM
Mehmet Muhanna
Great company and support team. Had a problem in my local Odoo server - they solved it in 5 minutes. Highly recommend.
BJ
Billy Jeffs
Customised an Odoo app for me which works perfectly. Many requirements, got it right every time. Very confident in their ability.
HP
HP
Consistently excellent service over years of working together. Knowledge and commitment to keeping clients informed truly sets them apart.
MK
Michal Kolasinski
Multiple addons + two custom modules. Communication always friendly and precise. Delivered on time, worked out of the box. Highly recommended!
5.0
Average Rating
10K+ Happy Customers
100+ Countries Served
11+ Years of Trust
Upgrade your Odoo with AI
Complete AI Automation Suite
7 AI-powered modules in one bundle-plus more coming soon. Transform every corner of your Odoo with intelligent automation.
Get the bundle
Flat 30% off
What's in the bundle
AI Insight Assistant
Talk to your data
AI Live Chatbot
24/7 intelligent support
MCP Integration
Seamless multi-channel connections
AI Dashboard Studio
From data to decisions
Flow Builder & AI Write
Automate your processes
AI Recruitment
Smarter hiring decisions
AI OCR
NEW
Upload Document - Done!
Modules included
AI Insight Assistant
Talk to your data
Ask questions about your Odoo data in plain English and get instant answers as charts, tables, or kanban views-across Sales, HR, Accounting and more, with full access-right compliance. Let AI create, update, and archive Odoo records through conversation.
AI Live Chatbot
Intelligent support 24/7
Deploy AI-powered chatbots on your website that answer customer queries 24/7 using your documents, PDFs, and Odoo data-with seamless handoff to a human agent when needed.
MCP Integration
Seamless multi-channel connections
Empower AI assistants and external tools to securely access, analyze, and interact with your Odoo data through the Model Context Protocol (MCP)-with real-time actions & structured responses. Connect Odoo MCP with Antigravity, Claude WebApp, Claude CLI, Claude Desktop, Gemini CLI, Codex CLI, Codex Desktop App, Codex WebApp.
AI Dashboard Studio
From data to decisions
Describe what you want to see and AI builds the dashboard instantly-with 15+ chart types, auto-generated templates, multi-company filters, and full theme customization.
Flow Builder & AI Write
Automate your processes
Build smarter automation with AI-powered workflows in Odoo. Generate dynamic content and update data intelligently using AI, making every process faster and more efficient.
AI Recruitment Assistant
Automate your processes
Automatically screen, score, and route applicants using AI-so you spend less time reading CVs and more time interviewing the right candidates, all within Odoo.
AI OCR
Upload Document - Done!
NEW
Automatically extract and process data from invoices, receipts, and documents-eliminating manual data entry across your Odoo records.
Coming soon
Included free when released
Upcoming
AI CRM Assistant
Intelligent lead scoring, follow-up suggestions, and pipeline insights-AI that helps your sales team close deals faster.
Upcoming
AI Social Media Post Generator
Automatically generate engaging social media posts with AI based on your business content-helping you create platform-ready posts in seconds.
Lifetime free support
Lifetime free updates
Community & Enterprise
Odoo.sh & On Premise
Multi-Language
8 built-in translations
English
German
Arabic
Spanish
Japanese
Chinese
French
Portuguese
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Our Services
End-to-end Odoo expertise - from setup to scale.
AI & Business Integration
Odoo Implementation
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Third-Party Integration
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Ready to connect your AI to Odoo?
Join 10,000+ businesses - Softhealer, 11+ years of Odoo expertise across 100+ countries.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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