Odoo Construction & Contracting Issue Management System | Odoo Construction Project Issue Tracking & Resolution

Odoo Construction Defect & Issue Management | Job Site Issue Tracking System

Construction projects require efficient issue tracking, clear communication, accurate time recording, and transparent customer collaboration. This module provides a complete Project Issue Management solution that enables construction companies, contractors, project managers, engineers, technicians, and customers to efficiently manage issues from submission through resolution.

Customers and construction teams can submit project issues directly through the website or customer portal, attach supporting documents and images, and track the progress of their requests in real time. Each issue is automatically assigned a unique reference number, ensuring complete traceability throughout its lifecycle.

Project managers can assign issues to the appropriate teams, create project tasks, record labor timesheets with Time In and Time Out tracking, monitor prepaid support hours, and generate customer invoices directly from recorded timesheets or invoice lines. The module also supports professional PDF issue reports for documentation, auditing, and customer communication.

Integrated chatter keeps customers, engineers, technicians, and project managers connected by providing a centralized communication history for every issue. Once an issue is completed, managers can close the issue and automatically send email notifications requesting customer ratings and feedback. Customer reviews are stored on the project issue, helping organizations measure service quality and continuously improve customer satisfaction.

Main Features

• Website & Customer Portal Issue Submission
  Customers, subcontractors, or construction team members can submit project issues directly from the website or customer portal. Submitted issues are automatically created in the backend for efficient management.


• Document & File Attachments
  Attach supporting documents, photos, drawings, PDFs, contracts, and other relevant files while creating an issue.


• Automatic Issue Number Generation
  Every issue is automatically assigned a unique reference number for easy identification, searching, and tracking.


• Customer Portal Issue Tracking
  Customers and construction team members can monitor issue progress, view updates, communication history, and current issue status from their portal account.


• Issue PDF Reports
  Generate professional PDF reports for issue tickets to print, share, or archive for documentation and audit purposes.


• Issue Communication with Chatter
  Collaborate using Odoo chatter by exchanging messages, notes, attachments, and maintaining a complete communication history.


• Issue Assignment & Team Management
  Assign issues to issue teams, departments, engineers, technicians, or project managers for efficient resolution.


• Issue Workflow & Stage Management
  Configure customizable workflow stages such as New, Assigned, Investigation, In Progress, Waiting for Customer, Resolved, Verified, and Closed.


• Task Management from Issues
  Create linked project tasks directly from issue tickets for seamless project execution.


• Integrated Timesheet Management
  Record technician timesheets directly from issue forms to track labor hours and work performed.


• Time In / Time Out Tracking
  Capture technician Time In and Time Out for accurate labor tracking and project costing.


• Prepaid Hours Management
  Configure customer prepaid support or maintenance hours and automatically display remaining hours on issue tickets.


• Analytic Account & Project Integration
  Link issues with projects and analytic accounts for accurate cost, time, and service tracking.


• Customer Invoice from Timesheets
  Generate customer invoices directly from approved timesheet entries based on actual work performed.


• Invoice Lines from Issue
  Add invoiceable products, services, labor, or expenses directly on issue tickets and create invoices without leaving the issue form.


• Invoice Wizard
  Select one or multiple timesheets and generate customer invoices using the Make Invoice wizard.


• Customer Feedback & Ratings
  Allow customers to submit ratings and feedback after issue resolution to measure service quality and customer satisfaction.


• Automatic Email Notifications
  Send automatic email notifications when issues are updated or closed, including customer feedback requests.


• Issue Closure Management
  Review completed work, verify issue resolution, and officially close issue tickets.


• Smart Buttons & Linked Records
  Access related projects, tasks, invoices, timesheets, analytic accounts, and issue records through smart buttons.


• Flexible Issue Configuration
  Configure issue teams, issue types, subject categories, priorities, and workflow stages to match your business processes.


• Complete Issue Lifecycle Management
  Manage the complete issue lifecycle from submission, assignment, investigation, communication, task execution, timesheet recording, invoicing, customer feedback, and final closure within one integrated workflow.


• Comprehensive Screenshots & Video Guide
  Explore the screenshots and videos below to understand the module's complete functionality and workflow.

Review the Screenshots and Preview Video for Detailed Functionality:

• Video 1: https://probuseappdemo.com/probuse_apps/construction_contracting_issue_tracking/1773
• Video 2: https://probuseappdemo.com/probuse_apps/construction_contracting_issue_tracking/750

Key Highlights

• Submit issues directly from the website or customer portal.
• Upload documents, photos, drawings, and supporting files.
• Automatically generate unique issue reference numbers.
• Track issue progress through the customer portal.
• Assign issues to teams, engineers, or technicians.
• Collaborate using Odoo chatter with complete communication history.
• Create project tasks directly from issue tickets.
• Record technician timesheets from issues.
• Track Time In and Time Out for accurate labor costing.
• Manage customer prepaid support and maintenance hours.
• Integrate issues with projects and analytic accounts.
• Generate customer invoices from timesheets.
• Add invoice lines directly on issue tickets.
• Create invoices using the Make Invoice wizard.
• Print professional PDF issue reports.
• Send automatic email notifications on issue updates and closure.
• Collect customer ratings and feedback online.
• Access related tasks, invoices, projects, and timesheets using smart buttons.
• Configure issue teams, issue types, subject categories, priorities, and workflow stages.
• Fully integrated with Odoo Projects, Timesheets, Invoicing, Portal, and Construction & Contracting Management modules.

Project Managers, Construction Managers, Site Engineers, Project Engineers, Site Supervisors, Field Engineers, Quality Control (QC) Engineers, Quality Assurance (QA) Teams, HSE (Health, Safety & Environment) Officers, Maintenance Engineers, Service Engineers, Issue Managers, Contract Managers, Project Coordinators, Technicians, Contractors & Subcontractors, Customer Support Teams, Customers / Clients (via Portal), Property Owners, Facility Managers, Administrative Staff

The **Construction & Contracting Issue Management** module provides a centralized solution for managing customer complaints, site issues, maintenance requests, warranty claims, and project support activities throughout the project lifecycle. It enables customers and construction teams to submit and track issues through the website and customer portal, upload supporting documents, manage configurable issue workflows, assign issues to responsible teams, create project tasks, record technician timesheets, track prepaid service hours, generate customer invoices from timesheets or issue tickets, communicate through chatter and email notifications, collect customer feedback and ratings, and generate professional PDF reports. By integrating issue management with projects, job orders, timesheets, invoicing, and customer portals, the module improves collaboration, transparency, productivity, billing accuracy, and overall operational efficiency for construction and contracting businesses.

• Construction Companies
• General Contractors
• Civil Engineering Companies
• EPC Contractors
• Infrastructure Projects
• Residential Construction
• Commercial Construction
• Industrial Construction
• MEP Contractors
• HVAC Contractors
• Plumbing Contractors
• Electrical Contractors
• Interior Fit-Out Companies
• Facility Management Companies
• Property Management Companies
• Real Estate Developers
• Building Maintenance Companies
• Warranty & Defect Liability Management Teams
• Project Management Consultants (PMC)
• Engineering & Consulting Firms
• Oil & Gas Maintenance Contractors
• Manufacturing & Fabrication Projects
• And many more industires supported...

Module Menu Structure & Available Navigation Items

• Issues
  • Project Issues
    • Project Issues
  • Analytic Account
    • Analytic Accounts
  • Invoicing
    • Timesheets to Invoice
  • Reports
    • Issue Analysis
  • Configuration
    • Issue Teams
    • Type of Issue Subject
    • Issue Types
    • Issue Stages
• Jobs
  • Project Issues
    • Project Issues
  • Analytic Account
    • Analytic Accounts
  • Invoicing
    • Timesheets to Invoice
  • Reports
    • Issue Analysis
  • Configuration
    • Project Issues
      • Issue Teams
      • Type of Issue Subject
      • Issue Types
      • Issue Stages
• Timesheets
  • Invoicing
    • Timesheet to Invoice

Project Issues Configuration

Configure project issue settings, issue teams, type of issue subject, stages, tags to standardize issue management across projects.

Project Issue Teams

View and manage all issue teams in a centralized list. Organize team responsibilities, assign members, and streamline project issue handling.

Issue Subject Types

Configure and manage predefined issue subjects to classify project issues consistently, simplify issue reporting, improve assignment accuracy, and enhance project issue tracking and analysis.

Issue Types

Configure issue types to categorize project issues, standardize issue classification, and streamline assignment, tracking, and resolution workflows.

Issue Stages

Configure issue stages to define the workflow for project issues, track progress, and manage issues efficiently from creation to resolution.

Website & Customer Portal Issue Submission

Allow customers, contractors, subcontractors, and project teams to submit issue requests directly through the website or customer portal for efficient issue tracking and management.

Typical Users: Project Managers, Construction Managers, Site Engineers, Project Engineers, Site Supervisors, Field Engineers, Quality Control (QC) Engineers, Quality Assurance (QA) Teams, HSE (Health, Safety & Environment) Officers, Maintenance Engineers, Service Engineers, Issue Managers, Contract Managers, Project Coordinators, Technicians, Contractors & Subcontractors, Customer Support Teams, Customers / Clients (via Portal), Property Owners, Facility Managers, Administrative Staff

Open the website issue request form and submit it without entering any required information to verify field validation and error messages.

Online Construction Issue Submission for Projects & Job Sites

Typical Users: Project Managers, Construction Managers, Site Engineers, Project Engineers, Site Supervisors, Field Engineers, Quality Control (QC) Engineers, Quality Assurance (QA) Teams, HSE (Health, Safety & Environment) Officers, Maintenance Engineers, Service Engineers, Issue Managers, Contract Managers, Project Coordinators, Technicians, Contractors & Subcontractors, Customer Support Teams, Customers / Clients (via Portal), Property Owners, Facility Managers, Administrative Staff

Submit construction and contracting issues directly through the website. Provide project details, issue information, attachments, and contact details for efficient tracking and resolution.

Submission Successful: Construction & Contracting Issue

Thank you for your submission. Your issue has been received and will be reviewed and processed by our project support team.

My Account: Construction & Contracting Issues

View and manage all construction and contracting project issues associated with your account. Track issue status, priority, assigned team, and the latest updates from a single dashboard.

My Account : Create an Issue for Construction & Contracting

Create a new construction and contracting issue directly from your account. Provide project details, describe the issue, attach supporting documents, and submit it for review and resolution.

Search Issues in My Account

Search and view issues related to your projects. Filter results and track their status, priority, assigned team, and latest updates.

View Opened Searched Issues in My Account

View and manage all issues you have searched for or opened. Track their status, priority, assigned team, and latest updates from a single location.

Backend Form View for Project Issues

Manage project issues from the backend form view. Review issue details, assign responsible teams, update priorities and stages, track activities, and monitor the issue lifecycle from creation to resolution.

Attachments and Messages for Issues

Manage issue-related attachments and communications in one place. Upload supporting documents, share updates, and maintain a complete discussion history for every project issue.

Attachments for Project Issues (Odoo Standard)

Use Odoos standard attachment feature to upload and manage documents, images, inspection reports, and other files related to project issues.

Open Attachments from Project Issues

Access and view all documents, images, drawings, and supporting files attached to a project issue directly from the issue form for quick review and collaboration.

Create Task Button on Issue Form

Create a project task directly from the issue form to assign work, track progress, and ensure efficient resolution of project issues.

Open Created Task from Issue with Project Issue Reference

Automatically link project issues to their corresponding tasks and open the created task with the project issue reference for improved traceability and workflow management.

Task Smart Button on the Issue Form

Automatically link project issues to their corresponding tasks and open the created task with the project issue reference for improved traceability and workflow management.

Open Related Task from Issue Through Task Smart Button

Access the project task linked to an issue directly through the Task smart button for quick navigation and efficient task management.

Open Task Form View

Open the project task form to review task details, manage assignments, update progress, schedule activities, and track task completion.

Issues Smart Button on Task

Use the Issues smart button on the task form to quickly access all project issues linked to the selected task. Review issue details, monitor progress, and manage issue resolution from a single location.

Open Issue Related From Task

Open the project issue linked to the selected task directly from the task form. Review issue details, monitor progress, and manage issue resolution with seamless navigation.

Timesheet Tab on the Issue Form

Manage timesheet entries associated with a project issue, including logged hours, employees, dates, and work descriptions.

Invoice Line Management on Issue

Create and maintain invoice lines for project issues to simplify customer billing and improve financial tracking.

Create Invoice Button and Set Invoice Journal on the Issue Form

Generate a customer invoice directly from the issue form and select the appropriate sales journal before invoice creation to ensure accurate accounting and billing.

Invoice Smart Button on the Issue Form

Use the Invoice smart button to quickly access all customer invoices linked to the selected project issue. Review invoice details, payment status, and billing information from a single location.

Open Created Invoice from Issues

Open the customer invoice created from a project issue directly from the issue form. Review invoice details, billing information, payment status, and related accounting entries.

Set Project Issue Reference on Customer Invoice

Automatically populate the related Project Issue Reference on the customer invoice to maintain complete traceability between project issues and billing records.

Invoice Reference and Set to Close button on Issues

View the linked customer invoice reference and close the issue directly from the issue form once billing has been completed and the issue has been resolved.

Project Issue in Closed Stage

View project issues that have been successfully resolved and moved to the Closed stage. Review issue details, resolution history, and related records for future reference.

Sent Email Notification to Customer and Requesting Ratings and Feedback

Automatically send an email notification to the customer when a project issue is resolved, inviting them to rate the service and share feedback on the issue resolution experience.

Give Customer Rating and Feedback For Project Issue

Your feedback helps us improve our service quality. Please share your experience regarding how your project issue was handled and resolved.

Thank You for Your Feedback

Your feedback has been submitted successfully. We truly appreciate your time and valuable suggestions. Your input helps us improve our services and provide a better experience for every customer.

Customer Rating Stored on Project Issue

Automatically store customer ratings and feedback directly on the project issue, providing a complete history of customer satisfaction and issue resolution.

Print Project Issue Report

Generate a professional PDF report for project issues, including issue details, customer information, assigned team, timesheets, materials, invoices, status, and resolution history for easy documentation and sharing.

PDF View of Issue Report

Generate a professionally formatted PDF report containing complete project issue information, including issue details, assignments, timesheets, materials, invoices, activities, customer feedback, and resolution history.

Analytic Accounts Menu in Job Management

Manage and configure analytic accounts directly from the Job Management module to accurately track project costs, prepaid hours, expenses, timesheets, and profitability. Each job can be linked to an analytic account, providing centralized financial tracking, cost allocation, and real-time project performance analysis.

Customer Analytic Account: Prepaid Hours Configuration

Configure prepaid support or service hours on the customer's analytic account to effectively manage contracted service time. The configured prepaid hours are automatically tracked and displayed on issue tickets, helping monitor remaining hours, improve service management, and ensure accurate time-based billing.

Analytic Account Smart Button on the Issue Form

Use the Analytic Account smart button on the Issue form to instantly open the linked analytic account. This provides quick access to project financial information, prepaid hours, costs, timesheets, and related accounting details without leaving the issue record.

Set Price/Rate and Product on the Customer Form [Odoo Standard]

Configure the default customer service rate and billing product to automatically populate timesheets, invoice lines, and customer invoices, ensuring accurate and consistent billing.

Project Issues Tab and Smart Button on Customer Form[Odoo Standard]

Access all project-related issues directly from the customer form using the dedicated Project Issues tab and smart button. Easily review, track, and manage issues associated with the selected customer.

Set Price/Rate & Product Based on Customer for Project[Odoo Standard]

Automatically apply the appropriate product and billing rate based on the selected customer and project using Odoo standard project configuration.

Timesheet to Invoice Menu

Generate customer invoices from approved billable timesheets. Review billing details, create invoices, and track invoice status from one place.

Make Invoice

Select the billable timesheet lines for which you want to create a customer invoice. Click the Make Invoice action to open the invoice creation wizard. Review the invoice details, then click Create Invoice to generate the customer invoice for the selected timesheet entries.

Click the Create Invoice button on the Make Invoice wizard

After reviewing the invoice details in the Make Invoice wizard, click the Create Invoice button to generate the customer invoice for the selected billable timesheet entries.

View Created Customer Invoice from Timesheet To Invoice

Access customer invoices created from billable timesheets and monitor their payment and billing status.

Kanban View For Project Issues

Organize and monitor project issues using an intuitive Kanban view. Easily track issue progress across configurable stages, prioritize tasks, assign responsible users, and quickly identify pending, ongoing, and resolved issues for improved project visibility and efficient issue management.

List View For Project Issues

Manage project issues efficiently using the List View, which provides a structured overview of all issue records. Easily sort, filter, group, and update issues while viewing key details such as issue number, subject, customer, project, assignee, priority, stage, and status for improved tracking and management.

Calendar View For Project Issues

Schedule, monitor, and coordinate issue activities by date.

Activity View For Project Issues

Track and manage all scheduled activities related to project issues in a centralized Activity View. Monitor pending tasks, follow-ups, deadlines, and assigned users to ensure timely issue resolution, improved collaboration, and efficient project management.

Pivot View For Project Issues

Analyze project issues using the Pivot View to generate dynamic reports and summaries. Group, filter, and compare issue data by project, customer, issue type, stage, assignee, priority, or status to gain valuable insights and support informed decision-making.

Bar Chart Graph View For Project Issues

Visualize project issue data with an interactive Bar Chart Graph View. Analyze issue distribution by project, customer, issue type, stage, priority, assigned user, or status to identify trends, monitor workloads, and support better project planning and decision-making.

Line Chart Graph View For Project Issues

Visualize project issue trends over time with the Line Chart Graph View. Analyze issue progress by project, customer, issue type, stage, priority, assigned user, or status to monitor performance, identify trends, and support data-driven project management decisions.

Pie Chart Graph View For Project Issues

Visualize the distribution of project issues with the Pie Chart Graph View. Analyze issue proportions by project, customer, issue type, stage, priority, assigned user, or status to gain quick insights into issue categories, workload distribution, and overall project performance.