Repair Requests for Job and Work Orders | Repair Management for Construction and Contracting Jobs | Machine / Equipment / Asset Repair Management

Complete Repair and Equipment Management for Construction Jobs and Contracting Projects

Manage Machine / Equipment / Asset Repair Requests, Diagnosis, Estimation, Quotations, Work Orders, Timesheets, Spare Parts, Customer Portal, Feedback, and Reporting

This app enables construction and contracting businesses to create, manage, execute, and monitor repair and maintenance activities for machines, equipment, assets, products, components, and other repairable items.

Repair Requests can be created directly from Job Orders and Work Orders, entered by internal users, or submitted by customers through the website. Users can select repairable items, record reported problems and damage details, assign repair teams and technicians, define the Nature of Service and Service Type, track lot or serial information, record spare parts and materials consumed, maintain repair images, and track technician working hours through timesheets.

The app supports a complete repair workflow covering Repair Request Management, Machine Diagnosis, Repair Estimation, Sales Quotation creation, Repair Work Orders, Technician Timesheets, Spare Parts and Material Consumption, Customer Portal Tracking, Repair Closure Notifications, Customer Feedback, Analytical Reporting, and PDF Reports.

For construction and contracting project operations, users can create multiple Machine / Equipment / Asset Repair Requests from a Job Order or Work Order using a single wizard and access all related Repair Requests directly from the corresponding construction and contracting job. This provides seamless coordination between project execution, equipment maintenance, repair teams, technicians, commercial operations, and customer service within one integrated system.

Main Features:

• Create and manage Machine / Equipment / Asset Repair Requests from Job Orders, Work Orders, backend operations, and customer website submissions.
• Create multiple Machine / Equipment / Asset Repair Requests at once using the dedicated Create Repair Request wizard.
• Manage repairable machines, equipment, assets, products, components, and other serviceable items.
• Select multiple repairable products, machines, equipment, or assets while preparing repair requests.
• Record individual repair descriptions, reported problems, damage details, repair requirements, priorities, and supporting attachments.
• Assign dedicated Machine / Equipment / Asset Repair Teams and responsible repair technicians.
• Configure and select Nature of Service and Service Types based on the required repair, inspection, maintenance, calibration, or breakdown activity.
• Track machine category, brand, model, manufacturing year, warranty information, accompanying items, and lot or serial numbers.
• Automatically generate individual Machine / Equipment / Asset Repair Requests based on the repairable items selected through the Job Order or Work Order repair wizard.
• View and access all related Machine / Equipment / Asset Repair Requests directly from the corresponding Job Order or Work Order.
• Configure different Nature of Service options for mechanical repairs, hydraulic repairs, transmission repairs, equipment maintenance, inspection, calibration, and other repair activities.
• Configure Service Types for Preventive Maintenance, Corrective Maintenance, Emergency Breakdown, Scheduled Service, On-Site Repair, Workshop Repair, Inspection Service, and other maintenance operations.
• Configure dedicated Machine / Equipment / Asset Repair Teams with Team Leaders and Team Members.
• Configure Repair Manager and Repair User / Technician access rights for controlled repair management operations.
• Record technician and repair team working hours through Timesheets linked with projects and analytic accounts.
• Track repair activities, work descriptions, dates, billable information, and time spent on Machine / Equipment / Asset Repair Requests.
• Record products, spare parts, lubricants, consumables, quantities, and units of measure consumed during repair operations.
• Maintain machine, equipment, asset, damage, inspection, and repair-related images for visual documentation and repair history.
• Create Machine Diagnosis directly from Machine / Equipment / Asset Repair Requests for detailed inspection and technical assessment.
• Track diagnosis activities, technician timesheets, job cost centers, job cost lines, assigning dates, stages, diagnosis types, and supporting information.
• Prepare Repair Estimations with required spare parts, repair materials, consumables, quantities, units of measure, descriptions, and prices.
• Create customer Sales Quotations directly from Machine Diagnosis based on estimated repair products, spare parts, materials, quantities, and prices.
• Maintain complete traceability between Machine Diagnosis and the related Sales Quotation or Sales Order.
• Create dedicated Machine / Equipment / Asset Repair Work Orders directly from Repair Requests for structured repair execution.
• Assign repair teams and technicians to Work Orders and track repair execution, work progress, activities, descriptions, dates, and time spent.
• Maintain complete Work Order traceability including assigning date, last stage update, related Repair Request, Work Order Type, company, and sequence information.
• Close Machine / Equipment / Asset Repair Requests after completing diagnosis, repair work, testing, inspection, and service activities.
• Send email notifications to customers when Machine / Equipment / Asset Repair Requests are completed or closed.
• Collect customer service ratings, comments, and feedback for completed Machine / Equipment / Asset repair services.
• Automatically store submitted customer ratings and comments on the related Machine Repair Request for service quality analysis.
• Allow customers to submit Machine / Equipment / Asset Repair Requests directly from the website.
• Capture customer details, machine information, required repair service, priority, damage description, and supporting attachments from website submissions.
• Generate a unique Repair Request number after website submission for future reference, tracking, and communication.
• Automatically create website-submitted Repair Requests in the backend with customer, project, analytic account, repair team, technician, priority, machine, and damage information.
• Provide customers with My Repair Requests in the My Account portal.
• Allow portal users to track Repair Request number, title, request date, priority, workflow stage, project details, machine information, team details, and communication history.
• Access customer-specific Machine / Equipment / Asset Repair Requests directly from the Customer form using the Repair Request smart button.
• Manage Machine / Equipment / Asset Repair Requests using List, Kanban, and Calendar views.
• Analyze Machine / Equipment / Asset Repair Requests using Pivot, Bar Chart, Line Chart, and Pie Chart reporting views.
• Print professional Machine Repair Request PDF Reports containing customer information, machine details, repair dates, repair duration, repair status, accompanying items, warranty information, and complete repair descriptions.
• Generate printable Machine / Equipment Repair Labels for equipment identification, workshop processing, repair tracking, and service documentation.
• Maintain end-to-end traceability between Construction and Contracting Jobs, Repair Requests, Machine Diagnosis, Repair Estimation, Sales Quotations, Repair Work Orders, Timesheets, Repair Closure, Customer Feedback, and Reporting.
• Improve equipment maintenance visibility, repair traceability, technician accountability, customer communication, and coordination between construction and contracting project teams and repair teams.
• For more details, please watch the demonstration video and refer to the screenshots below.

Overall Purpose

The purpose of the Repair App for Construction and Contracting module is to provide construction companies, contractors, engineering firms, infrastructure companies, equipment service providers, and project-based organizations with a complete and integrated solution for managing Machine / Equipment / Asset Repair and Maintenance operations.

The module connects Job Orders, Work Orders, Projects, Customers, Machines / Equipment / Assets, Repair Requests, Machine Diagnosis, Repair Estimation, Sales Quotations, Repair Work Orders, Timesheets, Spare Parts and Materials, Customer Portal, Feedback, Reporting, and PDF Documentation within a unified repair management workflow.

It enables project teams, maintenance departments, repair managers, technicians, and customers to create and track repair requests; record reported problems and damage information; assign repair teams and technicians; perform machine diagnosis; prepare repair estimations; create customer quotations; execute repair work orders; record technician working hours; track spare parts and materials consumed; maintain repair and damage images; communicate with customers; collect service feedback; and analyze repair operations through multiple reporting views.

By integrating construction and contracting project execution with machine, equipment, and asset repair management, the app helps organizations improve equipment availability, repair traceability, maintenance visibility, technician accountability, customer communication, service quality, and coordination between project, maintenance, repair, and commercial teams.

Scope of Module

The Repair App for Construction and Contracting covers the complete lifecycle of Machine / Equipment / Asset Repair Requests, from initial request creation through diagnosis, estimation, quotation, repair execution, closure, customer notification, feedback collection, portal tracking, reporting, and documentation.

The module allows users to create repair requests directly from Job Orders and Work Orders, create them through backend operations, or receive repair requests submitted by customers through the website. Using the Create Repair Request wizard, users can select multiple repairable machines, equipment, assets, products, or other repairable items, enter individual repair descriptions and reported problems, assign repair teams and technicians, select the Nature of Service and Service Type, and automatically create separate repair requests for the selected repairable items.

Each Machine / Equipment / Asset Repair Request can maintain detailed customer, project, analytic account, machine, lot or serial number, reported problem, damage details, repair description, priority, service classification, repair team, technician, repair duration, images, spare parts and material consumption, timesheets, and repair status information.

The scope also includes Machine Diagnosis and Repair Estimation, allowing repair teams to inspect equipment, record diagnosis information, track technician time, prepare estimated spare parts and material requirements, and create customer Sales Quotations based on repair estimation lines.

For repair execution, users can create dedicated Machine Repair Work Orders, assign technicians and repair teams, record repair activities and working hours through timesheets, maintain workflow traceability, and close the Repair Request after diagnosis, repair, testing, and service activities are completed.

The module also supports customer communication and service quality management. Customers can submit repair requests through the website, receive a unique request number, access their Repair Requests from the My Account portal, monitor request priority and workflow stage, view detailed repair information, communicate through the portal, receive repair completion notifications, and submit service ratings and feedback.

For management and operational analysis, the module provides List, Kanban, Calendar, Pivot, Bar Chart, Line Chart, and Pie Chart views, along with professional Machine Repair Request PDF Reports and Machine Repair Labels for service documentation, workshop processing, customer communication, equipment identification, and internal records.

The module also covers the configuration and management of Nature of Services, Service Types, Repair Teams, Team Leaders, Team Members, and Repair User access rights. It supports mechanical repairs, hydraulic repairs, transmission repairs, equipment inspections, calibration activities, preventive maintenance, corrective maintenance, emergency breakdown services, scheduled servicing, on-site repairs, workshop repairs, and other repair and maintenance operations.

By connecting construction and contracting project activities with complete Machine / Equipment / Asset Repair Management, the module provides structured repair coordination, complete workflow traceability, technician accountability, equipment maintenance visibility, customer communication, and efficient management of repair operations across construction and contracting projects.

Industries Covered

This app is built to serve a wide range of Construction, Contracting, Engineering, Equipment Maintenance, Field Service, and Project-based industries that require structured repair and maintenance management for machines, equipment, assets, products, components, and other repairable items, including:

• Construction & Civil Engineering
• Roads, Highways, Bridges & Tunnels
• Real Estate Development
• Oil & Gas
• Power & Energy
• Mining & Quarrying
• Industrial Construction
• Industrial Manufacturing
• Marine & Offshore
• Railways & Transportation Infrastructure
• Airports & Aviation Infrastructure
• Telecommunications Infrastructure
• Water Supply & Sewerage Systems
• Environmental Construction
• Demolition & Rehabilitation
• Landscaping & Site Development
• HVAC Installation & Contracting
• Electrical & Plumbing Contracting
• MEP Contracting
• Structural Engineering
• Steel Fabrication & Erection
• Pre-Engineered Buildings
• Modular & Prefabricated Construction
• Concrete & Cement Works
• Plant Construction & Maintenance
• Equipment Rental & Leasing
• Construction Equipment Operations
• Heavy Equipment Maintenance & Repair
• Machine Repair & Service Workshops
• Fleet Equipment Maintenance Operations
• Project-Based Field Service Operations
• Infrastructure Maintenance & Rehabilitation
• Industrial Equipment Service Providers
• Heavy Machinery Service & Maintenance Companies
• ...and many more.

• https://probuseappdemo.com/probuse_apps/construction_contracting_repair/1762
• https://probuseappdemo.com/probuse_apps/construction_contracting_repair/1763

Configure Nature of Services for Machine / Equipment / Asset Repairs

Define and manage different service categories for Machine / Equipment / Asset repair operations.

Configure Service Types for Machine / Equipment / Asset Repair Requests

Configure different service types for maintenance, breakdown, inspection, and repair activities.

Configure Machine / Equipment / Asset Repair Teams

Create and organize dedicated repair teams for efficient machine / equipment / asset maintenance operations.

Manage Machine / Equipment / Asset Repair Team Leader and Team Members

Assign a team leader and manage team members responsible for machine / equipment / asset repair activities.

Assign Machine Repair Access Rights to Users

Configure Repair Manager and Repair User/Technician access rights to control machine, equipment, and asset repair management activities.

Machines / Equipment / Assets List View

Manage construction and contracting machines, heavy equipment, assets, and repairable products with internal references, pricing, costs, stock availability, forecasted quantities, and units of measure.

Kanban View of Machines / Equipment / Assets

Visually browse and manage construction and contracting machines, heavy equipment, repairable assets, spare parts, hydraulic components, oils, and maintenance materials with product images, internal references, and pricing information.

Create Repair Request Button on Job Order Form

Create machine / equipment / asset repair requests directly from the related construction and contracting Job Order.

Create Multiple Repair Requests from Job Order Using Wizard

Select multiple machine / equipment / asset, enter repair details, and create repair requests using a single wizard.

View Created Machine / Equipment / Asset Repair Requests from Job Order

Access and track all machine / equipment / asset repair requests created directly from the related Job Order.

Hydraulic Cylinder Oil Leakage Machine / Equipment / Asset Repair Request

Track hydraulic cylinder oil leakage repair details, assigned repair team, technician, service type, and reported problem.

Front Bucket Teeth Replacement Machine / Equipment / Asset Repair Request

Manage replacement and maintenance requirements for worn or damaged front bucket teeth.

Transmission Oil Overheating Machine / Equipment / Asset Repair Request

Record and manage transmission overheating problems with complete repair and service information.

Track Chain Adjustment Machine / Equipment / Asset Repair Request

Manage track chain inspection, tension adjustment, and related preventive maintenance activities.

Blade Hydraulic Calibration Machine / Equipment / Asset Repair Request

Manage hydraulic blade calibration requirements and track the complete machine / equipment / asset repair service information.

Submit Machine / Equipment / Asset Repair Request from Website

Allow customers to submit machine, equipment, or asset repair requests directly from the website by entering repair details, machine information, priority, damage details, and supporting attachments.

Submit Machine / Equipment / Asset Repair Request from Website

Customers can enter complete machine repair details, select the required repair service and priority, describe the reported damage, attach supporting files or images, and submit the repair request directly from the website.

Repair Request Submission Confirmation with Unique Request Number

After submitting a Machine / Equipment / Asset Repair Request, the customer receives a unique repair request number for future reference, status tracking, email communication, and further conversations with the repair team.

Created Machine / Equipment / Asset Repair Request in Backend

Website-submitted repair requests are created in the backend with customer details, project and analytic account information, assigned repair team and technician, priority, machine details, reported damage, repair status, and other repair information.

Track Repair Work Hours with Timesheets

Technicians and repair users can record repair activities, work descriptions, project and analytic account details, dates, and time spent directly on the Machine / Equipment / Asset Repair Request.

Manage Complete Repair and Service Information

Record the Nature of Service, Repair Types, reported problems, and lot or serial information to maintain complete repair history and traceability for every machine, equipment, asset, or repairable product.

Track Spare Parts and Materials Consumed During Repair

Record products, spare parts, lubricants, consumables, quantities, and units of measure used during Machine / Equipment / Asset repair activities for better material usage tracking and repair cost visibility.

Maintain Machine and Repair Damage Images

Store machine, equipment, asset, damage, inspection, and repair-related images directly on the Repair Request for visual documentation, maintenance history, repair verification, and future reference.

Create Machine Diagnosis from Repair Request

Create a Machine Diagnosis directly from the Machine / Equipment / Asset Repair Request to manage detailed inspection, repair estimation, technician timesheets, and other diagnosis-related information.

Track Repair Team and Technician Timesheets

Repair users and technicians can record diagnosis and repair activities, work descriptions, dates, time spent, job cost centers, and job cost lines directly from the Machine Diagnosis.

Prepare Repair Estimations from Machine Diagnosis

Add estimated spare parts, repair materials, consumables, quantities, units of measure, descriptions, and prices required for the Machine / Equipment / Asset repair operation.

Maintain Machine Diagnosis Traceability

Maintain additional diagnosis information including assigning date, last stage update, related Machine Repair Request reference, diagnosis type, company, sequence, and other supporting details.

Create Sales Quotation from Machine Diagnosis

Create a customer Sales Quotation directly from the Machine Diagnosis based on the estimated repair products, spare parts, materials, quantities, and prices.

View Machine Repair Quotations in Odoo Sales

Access and manage quotations created from Machine Diagnosis records through the standard Odoo Sales workflow with customer, company, quotation status, and total amount information.

Sales Quotation Created from Machine Diagnosis

Automatically prepare quotation lines using the repair estimation details from the Machine Diagnosis, including products, descriptions, quantities, units of measure, unit prices, taxes, and quotation totals.

Sales Order Linked with Machine Diagnosis

Maintain complete traceability between the Sales Quotation or Sales Order and the related Machine Diagnosis, allowing users to identify the originating repair diagnosis directly from the sales document.

Create Work Order from Machine Repair Request

Create a dedicated Machine / Equipment / Asset Repair Work Order directly from the Machine Repair Request for structured execution, technician assignment, repair activity tracking, and work progress management.

Track Repair Work Order Timesheets

Repair technicians and team members can record work activities, dates, descriptions, and time spent directly on the Work Order for accurate repair effort and technician productivity tracking.

Maintain Work Order Traceability and Extra Information

Track assigning date, last stage update, related Machine Repair Request reference, Work Order type, company, sequence, and other supporting information for complete repair workflow traceability.

Close the Machine Repair Request

Click the Set To Close button after completing the required diagnosis, repair work, testing, and service activities to mark the Machine / Equipment / Asset Repair Request as completed.

Notify Customer When Repair Request Is Closed

Send an email notification to the customer when the Machine Repair Request is closed, keeping the customer informed about repair completion and providing a direct option to submit service feedback.

Collect Customer Feedback and Service Rating

Customers can access the feedback form from the repair closure email, select a service rating, enter comments, and submit feedback about the completed Machine / Equipment / Asset repair service.

Confirm Successful Customer Feedback Submission

Display a confirmation page after successful feedback submission, providing customers with clear acknowledgment that their service rating and comments have been received.

Store Customer Rating on Machine Repair Request

Automatically store the submitted customer rating and comments on the related Machine Repair Request for service quality review, customer satisfaction tracking, and future repair service analysis.

My Repair Requests in My Account

Customers can access their Machine / Equipment / Asset Repair Requests directly from the My Account portal and conveniently track all submitted repair requests from one place.

My Account Portal - My Repair Requests for Customers

Portal users can view their repair requests with request number, title, request date, priority, and current workflow stage for easy repair status tracking.

Machine Repair Request Form View

Customers can open a repair request from the portal and review customer details, project information, request details, Machine / Equipment repair information, team details, repair status, and communication history.

Repair Request Smart Button on Customer

Access all Machine / Equipment / Asset Repair Requests related to a customer directly from the customer form using the Repair Request smart button.

Open Machine Repair Requests from Customer

View customer-specific Machine Repair Requests directly from the customer record and quickly review request number, issue title, technician, request date, current stage, and priority.

Kanban View of Machine Repair Requests

Manage and monitor Machine Repair Requests using an easy-to-read Kanban view displaying repair request details, assigned technician, request date, workflow stage, and priority.

List View of Machine Repair Requests

Review Machine Repair Requests in a structured list view with request number, subject, technician, customer, contact information, priority, workflow state, and company details.

Calendar View of Machine Repair Requests

Track Machine Repair Requests by date using the calendar view and quickly review scheduled repair activities, customer details, and request information.

Pivot View of Machine Repair Requests

Analyze Machine Repair Requests using flexible pivot reporting with grouping by customer, repair subject, workflow stage, technician, and other available reporting dimensions.

Bar Chart View of Machine Repair Requests

Visualize Machine Repair Request data through bar charts to compare repair request volumes across workflow stages, technicians, customers, and other reporting criteria.

Line Chart View of Machine Repair Requests

Use line chart analysis to review repair request distribution and compare Machine Repair Request activity across different stages, technicians, and customers.

Pie Chart View of Machine Repair Requests

Analyze the distribution of Machine Repair Requests through an interactive pie chart for a clear visual breakdown by technician and other selected reporting dimensions.

Print Machine Repair Request Report Menu Option

Print a professional Machine Repair Request PDF report directly from the Print menu for documentation, customer communication, service records, and internal reference.

PDF Report View for Machine Repair Request

Generate a detailed Machine Repair Request PDF report containing client information, machine details, repair dates, repair duration, repair status, accompanying items, warranty information, and complete repair description.

Print Label Report Menu Option

Generate a Machine / Equipment Repair Label directly from the Machine Repair Request for identification, workshop processing, equipment tracking, and service documentation.

Machine Repair Request Label - PDF Report View

Generate a printable Machine Repair Label containing customer, machine, brand, model, year, request date, and repair description information for clear equipment identification and repair tracking.