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Reservations Management

Manage guest bookings and seating plans through a detailed view. Keep track of customer contact information, dining shifts, reserved dining areas, table numbers, deposit status, custom notes (allergies, requests), and POS check-in statuses in a unified form.

Refunds Control

Process cancellation refunds directly from Odoo according to dynamic cancellation policy windows. Track credit transaction history, offset cashier POS ticket credits, and log individual payment returns for bookings.

Waitlist Details

Manage peak-hour queue demands when specific shifts reach full dining capacity. Track guest queue arrival times, priority tags, party sizes, and contact details to seamlessly fill cancelled reservation tables.

Waitlist Kanban Board

Visualize waitlist states and queue pipelines using Odoo's interactive Kanban view. Drag and drop waitlist cards across custom stages (Draft, Waiting, Table Offered, Seated, Cancelled) to manage dining hall entries.

Notification Logs

Review full communication history sent to guests. Logs auto-generated reservation confirmation emails, SMS check-in reminders, deposit receipts, cancellation updates, and feedback collection requests.

Audit Trails

Maintain operational transparency with detailed audit trails. Logs all user interactions, tableside seat re-assignments, payment transactions, cancellation reasons, and system configurations with timestamped history logs.

Reservations Analysis (Pivot View)

Utilize Odoo's powerful pivot report tool to perform multidimensional seating analysis. Group bookings by branch location, specific dining area zones, or daily shift intervals. Track occupancy averages, booking counts, cover ratios, and deposit collections to evaluate and optimize restaurant operations.

Reservations Analysis (Graph View)

Visualize booking spikes, peak traffic hours, and turnover cycles using graphical charts. Toggle between bar, line, and pie visualizations to track guest headcounts and seating metrics over custom time ranges, helping manager teams make informed choices.

Email Template: Reservation Confirmed

Send a professional confirmation email once a table is reserved or the deposit is paid. Includes complete booking details, area assignments, paid deposit information, and a link to the guest's digital reservation card.

Email Template: Reservation Received (Pending Payment)

Automatically notify customers when their reservation request is received. For configurations requiring deposit payments, the system includes a direct checkout link to secure the booking before automatic expiration.

Email Template: Reservation Reminder

Send automatic reminder emails to guests ahead of their scheduled booking. Reminders include the reservation details and a link/QR code for quick digital check-in upon arrival.

Shifts & Slots

Define, manage, and schedule dynamic operational shifts such as Breakfast, Lunch, Dinner, or Happy Hour. Specify exact opening and closing times, set custom dining duration limits, configure slot duration intervals, and restrict maximum kitchen pacing capacities. This guarantees a steady flow of guests, preventing peak-hour bottlenecks at the host stand and maximizing kitchen efficiency.

Table Combinations

Optimize floor plan flexibility with configurable table combination rules. Define which physical tables can be dynamically merged to accommodate large guest parties that exceed standard table seating limits. The system automatically calculates total available seats for the combined tables and blocks booking availability on the individual tables in real-time, preventing double-bookings.

Deposit Rules

Enable online reservation deposits to secure customer commitments and mitigate costly no-shows. Configure granular payment rules, including flat-rate fees per reservation, per-seat/per-guest pricing, or area-specific rates (e.g., premium tables). All deposit transactions integrate natively with standard Odoo payment gateways, automatically generating matching bookkeeping journals and invoicing data.

Dining Area Setup

Organize your restaurant floor layout into distinct dining zones, such as the VIP Room, Outdoor Terrace, Main Dining Room, or Bar Counter. Map individual tables to their respective zones, specify maximum capacity metrics, and assign specialized shift timings or deposit rules for each area to maximize tableside revenue yield.

Refund & Cancellation Policies

Define and enforce transparent cancellation and refund rules for all reservation bookings. Establish time-sensitive refund windows (e.g., full refund if canceled 48 hours prior, 50% refund at 24 hours, and deposit forfeiture for late cancellations or no-shows). The system automatedly processes refund credits or deposit collections according to your policy guidelines.

Blackout Dates

Easily block online table reservations for specific calendar dates, holidays, seasonal closures, or private corporate events. You can restrict reservations for entire days or specific shift intervals across one or all branches. The system instantly updates the public website booking widget while keeping POS cashier operations fully functional.

Webhooks & API Integration

Integrate your table reservation data with third-party restaurant software and operational systems. Set up automated webhook triggers to broadcast real-time booking changes (e.g., new reservation, check-in, seat assignment, or cancellation) directly to host stands, exterior digital display screens, caller ID systems, or CRM tools.

Branch Settings & Parameters

Control branch-specific operational parameters and system-wide default configurations. Set default reservation durations, clean/table-turnover buffer delays, temporary session table-locking timeouts to hold seats during checkout, tax code mappings, and dedicated accounting journal targets to handle reservation deposit reconciliation.