| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 43265 |
| Technical Name |
pragtech_instagram_messenger |
| License | OPL-1 |
| Website | http://www.pragtech.co.in |
| Versions | 14.0 15.0 16.0 17.0 18.0 19.0 |
Compatible with v16 - v19
Manage Instagram Chats in Odoo
Bring all your Instagram conversations straight into Odoo - no switching tabs or juggling
apps.
This integration connects Instagram Messenger with Odoo so your team can reply to DMs,
send images, share documents and track every interaction from one place.
New messages arrive instantly in Odoo through secure Meta API webhooks. When someone
contacts
you contacts you for the first time, the app can automatically create a new contact, helping
you
capture every lead that comes through Instagram. Your team gets one unified inbox, complete
conversation history and real-time reply capability - all inside your ERP.
Turn every Instagram chat into a sales opportunity.
Smart features built to manage Instagram DM’s
Real-time messaging
Send and receive Instagram messages instantly through Odoo's interface to ensure quick customer responses.
Unified Odoo inbox
All Instagram DMs appear within Odoo's Conversations dashboard for a complete and clutter-free view of interactions.
Auto contact creation
Every new Instagram user who messages your business is automatically added to Odoo's contacts, keeping your CRM updated effortlessly.
Media support
Share and receive images, documents and text messages within Odoo - no need to switch back to Instagram.
Two-way communication
Reply directly from Odoo with full support for text and images, keeping your team inside one workflow.
Secure Meta API integration
Built on official APIs to ensure safe, stable and compliant communication between Instagram and Odoo.
Conversation logging
Every interaction is stored in Odoo, giving you a complete history for support, audits or customer insights.
Installation
Install this module to enable the Conversations Dashboard, Instagram Messenger system feature for your business.
Configuration
- We are integrating the Conversations Dashboard
module
in Odoo with Instagram Messenger. This setup allows your Odoo
system
to send and receive messages from Instagram platforms seamlessly.
- Instagram Page Access Token:Provide the access token for your Instagram Business Account. This token authenticates Odoo to send and receive Instagram messages. Example: IGQVJ...
- Instagram Webhook Verify Token:Enter the token used to verify webhook communication between Instagram and Odoo.Example: abcd-efgh-ijkl
Workflow
- Instagram Messenger
- A customer sends a direct message (text, image, or document) to the connected Instagram account.
- The message is received in Odoo’s Conversations Dashboard in real-time via Instagram API integration.
- Agents can reply directly from Odoo, sending text & images back to the customer.
- Odoo allows two-way communication, supporting both sending and receiving of text, images, and documents.
- All interactions are logged in Odoo for tracking and maintaining a complete conversation history.
Reply to Instagram Customers Directly from Odoo | No App Switching!
Empower businesses through intelligent, cost-effective solutions
Modern businesses face complex challenges. Our Odoo apps are
designed to turn
those challenges into opportunities - making your workflows intuitive, efficient and
scalable. Crafted to
make your business run smoother, faster and smarter.
Achieve operational excellence, deliver unforgettable guest experiences and aim for scalable
growth -
whether you're a boutique property or a global chain.
Experience the difference of solutions built for real business needs, not just features.
The module supports text messages, images attachments, both incoming and outgoing.
Yes, all Instagram messages are synced instantly into Odoo as soon as customers send them.
Yes. When someone messages you for the first time, they are automatically created as a contact in Odoo (if not already existing).
Yes. All communication is handled via Meta’s official API, and messages are stored securely within your Odoo database.
Yes. To manage multiple channels (Instagram, WhatsApp, and Facebook Messenger) in one place, you need the Conversations Dashboard module. Once installed, you can handle all messages from a single unified dashboard in Odoo.
Instagram messenger
One-time Setup | 90 Days Support | Multilingual Compatibility
What's included in this
User Manual for Easy Onboarding
90 Days Support (Monday to Friday, 10 AM – 7 PM IST)
One-Time Setup for Seamless Integration
We support for English / French / Spanish at an additional cost
Works & tested on standard installations of Odoo with no third party apps
Free support only for odoo installations with no third party apps
Paid support availaible for Odoo installations with third party apps.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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