| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 3966 |
| Technical Name |
pragtech_whatsapp_central |
| License | OPL-1 |
| Website | http://pragtech.co.in |
| Versions | 16.0 17.0 18.0 19.0 |
Compatible with Odoo v18
Smart WhatsApp chatbot for Odoo
Your all-in-one conversational engine inside Odoo. It turns everyday WhatsApp messages into
guided,
automated, and structured interactions - just like IVR menus. Customers type a
number or keyword
and the bot instantly delivers the right answer, menu or action.
Whether they need support, product info, order updates, feedback, surveys or quick help, the
bot handles it automatically with accurate and consistent responses, 24/7.
No errors. No dependency on agents. No delays.
Everything is managed from a single WhatsApp control panel inside Odoo, giving you a simple,
scalable, always-available way to engage customers.
Stronger conversations start with smarter automation.
Core features for structured, automated conversations
Automatic chatbot
Handles customer queries 24/7 using pre-set answers, so you save time and ensure nobody is left waiting.
Interactive menu navigation
Lets customers use simple options (like pressing “1” or “2”) to swiftly get information or help, making complex navigation easy.
Error-free replies
Guarantees that every response is clear, accurate and professional, removing inconsistencies from your support.
Instant response times
Delivers answers within seconds, boosting customer satisfaction and reducing frustration.
Always-on support
Ensures your business is available day and night, so customers can get help whenever they need it.
Installation
Install this module to enable the Whatsapp Chatbot feature for your business.
Configuration
- Greeting Message
Set a welcome message that users will receive automatically when they first start a conversation.
Example : Welcome To Pragtech! - Ending Message
Configure a closing message sent at the end of the conversation or flow.
Example: Thank You!! - WhatsApp Integrators
Select the service provider for WhatsApp integration (e.g., Meta). - Meta Phone Number ID
Enter your Meta phone number ID for API-based WhatsApp communication.
Example : 713791655322224 - Meta API Token
Provide your API token to authenticate and connect your Odoo instance with WhatsApp. (Hidden/secure field in the system) - Meta Webhook Verify Token
Enter the verification token required for webhook setup.
Example: 32222 - Initial Message
Configure trigger keywords that start the chatbot conversation.
Example: hello, hi, hey - Main Menu Prefix
Define the character that will take the user back to the main menu.
Example: * - Previous Menu Prefix
Define the character to navigate back to the previous menu.
Example: # - WhatsApp Chatbot Menu
Allows users to define hierarchical chatbot flows by creating parent and child menu records. - Chatbot Actions
Each menu item can be assigned a specific Action Type to determine the response sent to the user.- Send Text
- Send Image
- Send Video
- Send Audio
- Send File
- Input Code Mapping
Each action/menu option is linked with trigger codes (e.g., 1, #, *) that the user types. - Main & Back Navigation Codes
Supports global shortcuts such as * for Main Menu and # for Previous Menu. - Fallback/Error Reply
If users enter an invalid code, a predefined error message is sent guiding them back to options.
Workflow
- When we send the message Hello, Hey or Hi. This is not case sensitive. It will give the response based on what we have configured.
- If we type M or m it will give another response based on what we have configured.
- If we send the wrong code then it will give the configured error message.
- If we send the proper code like AP or ap etc then it will give the below response.
- If we want to go to the Main Menu (We can send the * ) or Previous Menu (We can send the #) then we can also send the code for that. This code is also dynamic for Main and Previous Menu. We can configure this depending on our requirements.
- If we send the *(Which we have set the Main Menu Code) then it will give the Main Menu response.
- Again we send M then send AP so it will return the below Message.
- In this Example we have added the 4 to 5 level Hierarchy.
- If we type 1 and send then it will give us another list of the options. Again if we type lj or LJ then it will give us another menu. This is the last one. It is based on the configuration.
- In the above last message we have configured a different action. This example is set for the testing purpose.
- Now i Type the L1 and send it. It will give the below response.
- Here it gives the response the Audio File and the Image File because we have configured it in the action. Which we have already configured above.
- If we Type the L2 and send it. It will give the below response.
- Above response comes because we have configured it below.
- If we Type the L3 and send it. It will give the below response
- Above response comes because we have configured it below.
- If we Type the L5 and send it. It will give the below response.
- Above response comes because we have configured it below
Elevate your Chatbot experience with our powerful WhatsApp Base.
Empower businesses through intelligent, cost-effective solutions
Modern businesses face complex challenges. Our Odoo apps are
designed to turn
those challenges into opportunities - making your workflows intuitive, efficient and
scalable. Crafted to
make your business run smoother, faster and smarter.
Achieve operational excellence, deliver unforgettable guest experiences and aim for scalable
growth -
whether you're a boutique property or a global chain.
Experience the difference of solutions built for real business needs, not just features.
The WhatsApp Chatbot module allows you to automatically reply to customer messages on WhatsApp using pre-defined rules, AI responses, or workflow-based actions. It helps reduce manual work and ensures quick communication.
Yes. To use the chatbot for automated replies, you need access to the WhatsApp Business API (via providers like Meta Cloud API). A regular WhatsApp number will not work for automation.
You can only use an existing number if it is not already registered in WhatsApp mobile or WhatsApp Business App. If it is, it must be migrated to the API account.
Yes. The chatbot can send and receive multimedia such as images, PDFs, videos, and audio.
Yes. Once configured, it can reply automatically at any time — even outside business hours.
WhatsApp Chatbot
One-time Setup | 90 Days Support | Multilingual Compatibility
What's included in this
User Manual for Easy Onboarding
90 Days Support (Monday to Friday, 10 AM – 7 PM IST)
One-Time Setup for Seamless Integration
We support for English / French / Spanish at an additional cost
Works & tested on standard installations of Odoo with no third party apps
Free support only for odoo installations with no third party apps
Paid support availaible for Odoo installations with third party apps.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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