CMDB Dashboards
See which IT assets generate the most support tickets â the moment you install.
Why this module
Helpdesk reporting in Odoo answers questions about teams, stages and SLAs â but not the question an IT service manager asks first: which piece of infrastructure is causing all this work? When tickets are linked to CMDB assets, that answer is in the data, yet there is no out-of-the-box view that ranks assets by the ticket volume they produce. This module adds exactly that, ready the moment CMDB ITSM is installed.
Asset ticket rankings, live from your helpdesk
Two headline KPIs count total opened and closed tickets, and two rankings list the top 10 assets by open and by closed tickets â computed live from tickets linked through the CMDB Related Asset field. Global filters on period (default: this year) and customer recompute every figure, and each ranking header is a link that drills straight into the underlying ticket list, grouped by asset.
Getting started
- Nothing to configure â the dashboard auto-installs with CMDB ITSM and appears under Dashboards → Services, published by default.
- Link tickets to assets via the CMDB Related Asset field (added by CMDB ITSM) so they feed the rankings.
- Visibility follows the CMDB / User access group.
Scope & compatibility
- Odoo 19.0 Enterprise â a data-only companion to
cmdb_itsmand the Dashboards app; it ships one dashboard and nothing else. - Count-only metrics (ticket volume) â no SLA, resolution-time or trend measures.
- Rankings cover tickets that carry a CMDB asset; the open/closed split follows your helpdesk stages' folded flag, and the period filter matches ticket creation date.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employees (hr) • Knowledge (knowledge) • Helpdesk (helpdesk) • CRM (crm) • Sales (sale_management) • Sign (sign) • Subscriptions (sale_subscription) • Calendar (calendar) • Contacts (contacts) • Invoicing (account) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 7076 |
| Technical Name |
spreadsheet_dashboard_cmdb_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module