"HelpDesk"
Allows to create contract of customer for specific duration and defined services in contract
Allows to renew contract for the specific time duration
Allows to create, view sales quotation and online confirmation quotations
Allows to check and raise new questions and submit your answer for other question if you have knowledge about it
Allows to create invoice for the contract as per its services
Allows to create recurring ticket
Allows to refurbs products via ticket
Allows to auto assign SLA in ticket base on SLA configuration
Allows to user will create sub tickets for assigning ticket to other responsible person
Allows to create ticket automation action
Allows to escalate ticket and assing to parent team manager
Allows to create new ticket from lead
Allows to customer will confirm ticket details online
Allows to generate ticket, view ticket and track ticket
Allows to merge merge ticket and it's documents base on criteria(ticket type and customer)
Allows to generate ticket sequence base on ticket type
Allows to customer online confirm about ticket status and done ticket
Allows to generate new rework ticket with rework description and link with old ticket
Allows to send sms to customer depends on SMS configuration on ticket stage