$ 57.81
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 2457 |
| Technical Name |
sync_helpdesk_rework |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 12.0 13.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 2457 |
| Technical Name |
sync_helpdesk_rework |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 12.0 13.0 |
Repair Service - Ticket Rework
Rework tickets are the tickets on which the work is done and ticket is closed, but is re-opened for the certain reason or if the customer solution is not resolved.
With Ticket Rework module, a seperate ticket will be created from the original ticket for better tracking.
This module is compatible with
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Community
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Enterprise
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Odoo.sh
Key Features
Create Rework Ticket
Go to Helpdesk/All Tickets/Tickets.
To create a new ticket for rework, navigate to a resolved ticket view, click on the More button in the top-right corner and choose 'Rework' option.
When you select this option, a new ticket will be created from the original ticket with "Rework" added to the subject. You will also see a pop-up that will allow you to write rework reason/description on the ticket.
Rework Ticket View
New ticket for rework is created with ticket number '/RE' and 'Rework' will be added to the subject. The rework description will be linked with the origin ticket and the previous ticket description will be added to the new rework ticket.
The original ticket can be accesed through 'Original Ticket' button in the ticket view provided on the top-right corner.
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Free Support
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Get Help & Support
Our Services
Our Contact Details
E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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