↳ You are free to extend the logic for your licensed environment. However, any direct modification to our core files immediately voids the 48-hour SLA. We guarantee the stability of our original architecture. Once you change the "engine," you become the architect of that change. We support our craftsmanship, not external experiments.

↳ We follow Odoo's official standards to ensure maximum compatibility. However, we cannot be held responsible for third-party modules that violate Odoo's framework logic.

↳ If a conflict occurs, we will help identify the root cause. If the fix is minor and straightforward, we'll patch it for you immediately. For more complex issues originating from external code, we will provide clear guidance on the next steps or how to approach the respective vendor. We protect our architecture, but we never leave our partners stranded.

↳ Yes. We respect the professional development lifecycle. A single license covers one Production Identity, but we fully permit additional non-production databases (Dev, Staging, Testing) dedicated to that specific project. We don't charge you for your safety nets; we charge for the value you deliver in production. One Production Environment, One License.

↳ Our 48-hour SLA is a commitment to high-performance support, and it relies on a data-driven process. To ensure a swift and accurate resolution, we require Technical Evidence (Server logs and reproduction steps) to officially trigger the support window.

↳ This requirement eliminates guesswork and allows our team to focus directly on the solution from the very first minute. The 48-hour clock begins once the necessary facts are provided. We prioritize efficiency and system integrity; by providing clear documentation, you help us deliver the excellence your business deserves.

↳ We prioritize a strong partnership over a simple transaction. We are open to a custom arrangement for niche partners who demonstrate absolute transparency and strict IP compliance. If you can guarantee a controlled environment for our source code and our visions align, let's talk.

↳ At Sveltware, we support the full lifecycle of your license. However, a significant gap between purchase and installation often leads to an Environment Mismatch due to infrastructure or Odoo updates.

↳ To maintain our 48-hour SLA, we perform a License Integrity Check to ensure the module is deployed in the environment intended for this license. If there is a "fingerprint" mismatch, we will need to re-verify the project details before proceeding. We maintain a strict one-license-per-project policy to ensure the stability and security of our architecture.

↳ We haven't forgotten our early supporters. But the truth is, the software has grown far beyond a simple tool. To keep our 48-hour support and quality at this level, the price reflects the actual effort it takes to maintain a professional infrastructure today.

↳ There is always room for partners who respect the craft. While we keep your original version stable, moving to these new architectural leaps requires a fair upgrade fee. This allows us to keep the engine running for everyone without compromising. If you're here to grow with us, we'll find a way to make it work.

↳ At Sveltware, we believe a "good company" is one that protects its partners by maintaining uncompromising standards. Being "flexible" with technical protocols often leads to unstable environments.

↳ We dedicate our full energy to partners who value system integrity over shortcuts. If you prioritize reliability and professional rigor, you are in the right place.

↳ Odoo itself faces the same challenge we do: the delicate boundary between "Open" and "Closed." In our industry, ethics and trust are tested every day. Open Source means we are 100% transparent with you. You can see exactly how our code interacts with your data. However, it also means our work is vulnerable to being stolen by anyone who touches it.

↳ We don't see our software as "small." We see it as the coordination hub of your business operations. Our strictness is not about restriction; it is about sustainability. By enforcing these standards, we protect the craft and ensure we can continue to deliver quality without compromise. If we don't respect the integrity of the code, the craft disappears.

↳ Standard licenses are strictly 1:1 per production environment. This ensures dedicated support and update integrity for every instance.

↳ However, for agencies looking to scale across multiple deployments, we offer a Dedicated Partnership Agreement. This provides a more scalable framework with better margins for your business. For a custom arrangement that fits your volume, let's talk.