RingCentralby Serpent Consulting Services Pvt. Ltd. https://www.serpentcs.com
|Odoo Apps Dependencies
• Project (project)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
|Lines of code
|11.0 16.0 14.0 12.0 15.0 10.0 13.0
Odoo Ringcentral Integration
Odoo RingCentral Integration module allows you to make incoming and outgoing phone calls, managing messages and keep tracking phone call logs.
Configuration in Ringcentrals
The configuration at RingCentral side will be as below.
Configuration in Odoo
This app allows you to make a phone call, receive a phone call, managing messages and keep track of logs.
Note: The RingCentral App Key will be your API Server URL in your RingCentral account, and Ringcentral App Secret will be the client secret of your RingCentral account as above mentioned in the image.
Login in Ringcentral
To perform any operation in RingCentral module user has to login, after login in RingCentral user will able to view the right side menus.
Making a call Via Dialer
If a user wants to make a call, the user has to use modules dialer, after dialing a number user will able to make a call.
Creating and Sending Messages
To compose the new message user has to click on the chat icon and they can manage message operations, in this menu user is also able to view the message history.
Use the message menu to view the log of every type of message.
Use the contact list to fetch contacts of RingCentral application users and also syncs the contacts of the user's RingCentral account.
Viewing Missed call and all Call Logs
If a user wants to see every call logs, he/she can view call logs via an above screen.
Managing Phone Calls
After accepting a phone call user will able to mute, set call on hold, record a phone call, etc.
If any phone call arrives, then the call screen will appear as per above and a user can either answer, reject or forward the call using above incoming call screen.
After accepting a phone call user will able to mute, set call on hold, record a phone call. Users will also manage the phone call other things like phone calls about and notes etc.
After accepting a phone call user will able to draggble popup.
After accepting a phone call user will able to minimize and maximize popup.
View customer Details
In a phonecall popup display customer details and view all customer details in a one click
Display a customer details in a backend.
Make Call Directly using Partner Form
You can go to any person's detail form and you can make a call.
Import old ring-central record in Odoo
Go to Phonecalls menu click on sync button
Click on a import button
Listen Recording in a Odoo
Go to Phonecalls menu Click on login button
Login in a RingCentral
After refresh Phonecalls screen
Display one Call log in a call log details
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