$ 215.84
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 4038 |
| Technical Name |
sync_helpdesk_contract_sla |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Contacts (contacts) |
| Community Apps Dependencies | Show |
| Lines of code | 4038 |
| Technical Name |
sync_helpdesk_contract_sla |
| License | OPL-1 |
| Website | http://www.synconics.com |
Repair Service - Contract SLA
This module link the functionality of SLA Management with Contract Management. It allows to define and manage the promises to the customers. The priority can be defined in each agreement.
A Service Level Agreement can be assigned to an individual contract. If assigned to a contract then all tickets created in that contract, by default will fall under that SLA.
This module is compatible with
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Community
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Enterprise
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Odoo.sh
Key Features
SLA Policies Configuration
To configure SLA Policies, go to Helpdesk/Configuration/Tickets/SLA Policies.
SLA policies can be configured on different ticket type and stages, based on that it a deadline date on the ticket can be setup on Hour/Days/Week basis.
SLA management set targets for first response, time consumed to assign the ticket to a staff member, staff response time to the customer and its concluding status (Closed or Resolved or a customized status can be defined)
Fields Description
| Ticket Type: | SLA applies automatically, base on ticket type. |
| From Stage: | SLA applies automatically when ticket reaches in from Stage. |
| To Stage: | SLA will be applicable on ticket for selected "To Stage". |
| Reach In: | Time duration configured on SLA. |
| Next Action: | If SLA fails on ticket then automatically ticket will move on next configured stage. |
SLA on Contract
A Service Level Agreement can be assigned to an individual contract. If assigned to a contract then all tickets created in that contract, by default will fall under that SLA.
Fields Description
| Ticket SLA: | By default the SLA will be assigned to all the tickets created under that contract. |
SLA on ticket
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Free Support
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Get Help & Support
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Our Contact Details
E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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