$ 66.64
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Project (project) • Discuss (mail) • Contacts (contacts) • Sales (sale_management) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 2615 |
| Technical Name |
sync_helpdesk_timesheet |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 12.0 13.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Project (project) • Discuss (mail) • Contacts (contacts) • Sales (sale_management) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 2615 |
| Technical Name |
sync_helpdesk_timesheet |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 12.0 13.0 |
Helpdesk - Ticket Timesheet
The Time-tracking feature tracks the time spent on customer support or by the employee working on a certain task for a perticular ticket. It tracks time spent on a ticket using the start and stop timer button available on the ticket view. Incase the user doesn't operate start/stop timer button, then the log time can be feeded manually in the timesheet. The total time spent is automatically sumed up when the ticket is closed.
This module is compatible with
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Community
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Enterprise
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Odoo.sh
Key Features
Module Installation & Configuration
To enable the timesheet module, go to Helpdesk/Configuration/Settings -> tick 'Timesheet on Ticket' boolean.
Start & Stop Timesheet
Select timesheet project and click on start button to start the timesheet timer and it will run till the timer is stopped.
The form view will show the total time spent from the work started till the timer is stopped. On every start & stop a new line will be created showing the time spent in that duration. The total time spent for every timesheet line is automatically sumed up when the ticket is closed.
Only One Project Configuration
To configure Only One Project, go to Helpdesk/Configuration/Settings
When the boolean 'Only one Project?' is ticked, by default only one type of project will be set in ticket.
When the boolean 'Only one Project?' is unticked, then any type of projects can be used to create a Helpdesk ticket.
'Only One Project?' Configured
If the boolean 'Only One Project?' is ticked, the project field will not be visible on the ticket view. The default configured project will be automatically selected.
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Free Support
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Get Help & Support
Our Services
Our Contact Details
E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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