Odoo Instagram Messenger Integration
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 51.01
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Community Apps Dependencies | Show |
| Lines of code | 4188 |
| Technical Name |
dev_meta_instagram_messenger |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Community Apps Dependencies | Show |
| Lines of code | 4188 |
| Technical Name |
dev_meta_instagram_messenger |
| License | See License tab |
| Website | https://www.devintellecs.com |
| Versions | 16.0 17.0 18.0 19.0 |
Instagram Messenger
In Odoo, this module enables seamless two-way integration between Instagram Direct Messages and Odoo Discuss. It allows users to automatically receive Instagram messages and attachments directly in Odoo, and reply from within Odoo using text, images, videos, stickers, GIFs, and reactions. Beyond messaging, the module supports chat transfer between users, the ability to invite additional participants into a conversation, reacting to customer messagesand creating leads directly from chats—ensuring smooth collaboration and faster conversion of conversations into opportunities.
FEATURES
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Live Chat
Chat with your customers in real time by sending and receiving Instagram messages directly from Odoo.
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Lead Creation
Turn conversations into opportunities by creating leads from Instagram chats with context saved automatically.
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Media Support
Receive and send media attachments (Images, Videos, GIF, Stickers, etc.) seamlessly within your conversations.
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Instagram Dashboard
Monitor Instagram messaging with insights on status, response rates, and active chat windows—all in one place.
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Transfer Chat
Easily transfer Instagram conversations between Odoo users to ensure the right person handles query.
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Invite People
Add other internal users to an ongoing Instagram conversation for collaborative support.
Meta Provider Configuration
Seamlessly configure your Meta integration. Generate webhooks, verify access tokens, and link your Instagram accounts to start receiving messages directly in Odoo.
Instagram Analytics Dashboard
Analyze your Instagram messaging performance with a complete analytics dashboard — track message counts and statuses, read and response rates, and customer conversation windows.
Real-Time Discuss Integration
View all your Instagram conversations in the standard Odoo Discuss interface. Manage private 1-on-1 chats with dedicated channels automatically created for each contact.
Sticky Notifications, Live Alerts & Message Reactions
Never miss an update. Get instant sticky notifications and sidebar alerts for new Instagram messages, and send quick reactions to engage in real time.
Window Expired
A clear warning is displayed if you try to send a message after the 24-hour messaging window has expired, so you know the customer must reply first.
Transfer Chat
Click on Transfer Icon above dicuss to transfer the chat to other user. Then Select a user to transfer this chat to and click on 'Transfer'.
Invite Users
Click on Invite Icon above dicuss to invite users to this chat and select users to invite.
Chat Transferred and User invited
System will notify you if the chat is transferred or user is invited.
Convert Conversations to CRM Leads
Turn social interactions into business opportunities. Generate leads directly from the Instagram chat.
Create lead by typing '/lead' in the chat.
Customer Lead Created
Lead created from this chat. Click “View Chat” to open the conversation in a popup.
Conversation history until lead creation is saved in the lead description.
Instagram Contacts
Contacts created via Instagram
Customer Contact Created
Detailed Interaction Logs
Access exhaustive logs for every message exchanged. Track sender details, delivery status, and media attachments for full transparency.
Watch the Workflow in Action
This video demonstrates the automatic process triggered when a new message is received from Instagram. As soon as a message arrives, a real-time notification is generated in Odoo, and a dedicated Discuss channel is automatically created for that Instagram user.
Version 1.0 | Released on : 17th February 2026
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Is this app compatible with Odoo Enterprise?
- Yes, our app works with Odoo Enterprise as well as Community.
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If need of customization in this app, How can i contact ?
- Please contact us on odoo@devintellecs.com
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Do i get free support?
- Yes, you will get free support for 90days.
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Do i get free updates?
- Yes, you will get free updates for lifetime.
Support
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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