WhatsApp Chatbot for Odoo | WhatsApp Automation
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 57.05
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Odoo WhatsApp Integration (whatsapp) |
| Lines of code | 7635 |
| Technical Name |
dev_whatsapp_chatbot_ent |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Odoo WhatsApp Integration (whatsapp) |
| Lines of code | 7635 |
| Technical Name |
dev_whatsapp_chatbot_ent |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 17.0 18.0 19.0 |
WhatsApp Chatbot for Odoo
Visual Builder • Keyword Triggers • Interactive Replies • Human Handoff • Analytics
WhatsApp Chatbot Odoo app is the enterprise-ready way to build
automated WhatsApp conversations on a simple drag-and-drop canvas, no coding needed. It runs on
top of the WhatsApp Integration app, so your bot replies on the same WhatsApp number your team
already uses, ready to scale across busy support, sales, and marketing teams.
Design the flow by dragging blocks onto a canvas and joining them: send a message, show buttons
or a list
to choose from, ask a question and save the answer, branch on what the customer types, wait a
moment, send
an approved template, or pass the chat to a real person in Odoo Discuss when needed. Simple
keyword rules
(exact match, contains, starts with, or a pattern) decide when the bot should jump in.
It is perfect for the questions that fill your inbox every day: order status, prices, opening
hours,
booking requests, capturing new leads, and replying after working hours. Customers get a clear
answer in
seconds at any time, and your team only steps in when it truly matters.
Try the whole conversation in the built-in simulator before it goes live, set your working
hours, and
check the analytics dashboard to see where people stop so you can keep improving. Built for
support,
sales, and marketing teams that want WhatsApp working for them around the clock.
KEY HIGHLIGHTS
Visual Flow Builder
Build conversations on a no-code drag-and-drop canvas, the same way you sketch a flowchart.
Interactive Replies
Guide customers with WhatsApp buttons and list menus so they tap instead of typing.
Human Handoff
Pass the chat to a real agent in Odoo Discuss, with the full history, whenever it is needed.
Analytics Dashboard
See sessions, completions, and the exact step where people drop off, then improve it.
FEATURES
Visual Flow Builder
Design conversations on a drag-and-drop canvas, connect the blocks, and set up each one in a side panel. No coding needed.
Rich Building Blocks
Send messages, show interactive replies, ask questions, branch on answers, add delays, send templates, and jump between flows.
Interactive Replies
Offer WhatsApp buttons and list menus so customers tap to choose instead of typing, which keeps the chat smooth and quick.
Collect and Validate Answers
Ask for an email, phone, number, or date, check the format, and retry with a friendly message if something is not right.
Keyword Triggers
Start the right flow from what the customer types, with ready-made words like menu, start, stop, and agent that you can change.
Human Handoff
Pass the chat to a real agent in Odoo Discuss along with the full history and a short summary, so nothing has to be repeated.
Rich Media Messaging
Send images, video, audio, documents, location pins, and stickers, with the customer details filled in automatically.
Odoo Actions
Save answers and create records in Odoo right from the conversation, turning a simple chat into real work for your team.
Analytics and Drop-off
Track sessions, completions, and handoffs, and see the exact step where people leave so you can improve the flow.
Working Hours and Lifecycle
Set business hours with an after-hours reply, and move each bot through Draft, Active, Paused, and Archived as you go.
Test, Demo, and Reuse
Try a bot in the built-in simulator, load a ready-made demo to learn from, and move flows between databases with import and export.
See It In Action
From building flows on the canvas to real WhatsApp conversations with your customers.
Drag. Connect. Configure. Done.
Drag nodes from the sidebar, draw edges between them, configure each node in the right panel — your chatbot is live.
|
11
Node Types
Complete toolkit
|
3
Variable Scopes
Flow / Session / Contact
|
2
Action Types
Variables & Records
|
10+
Conditions
Branch operators
|
11
Data Models
Full architecture
|
0
Code Required
100% visual
|
11 Building Blocks, Every Conversation Covered
Each block is one step in the chat. Drop them on the canvas and join them to build any conversation you need.
Start
The entry point of every flow. Just one per flow, and it kicks off automatically when a chat begins.
Send Message
Send text, images, video, documents, audio, location, or stickers, with customer details filled in automatically.
Interactive
Show WhatsApp buttons (up to 3) or a list menu, and send each choice down its own path.
Input
Ask a question and check the answer: email, phone, number, or date, with retries and friendly error messages.
Condition
Send the conversation down different paths based on the answer, using simple rules like equals, contains, or more than.
Action
Save answers and create records in Odoo right from the flow, with the fields filled in for you.
Delay
Pause for a few seconds, minutes, or hours to give the chat a natural, human pace.
Template
Send an approved WhatsApp template straight from the flow, with the values filled from the session.
Human Handoff
Hand the chat to an agent in Odoo Discuss, with the full history, a summary, and a priority level.
GoTo
Jump to another step or a different flow, and come back to where you left off when it is done.
Close Session
End the conversation politely with an optional goodbye. The details are kept for your analytics.
What Can You Build With It?
Real-world chatbot scenarios you can deploy today using the visual flow canvas
Customer SupportAutomate FAQs, collect ticket details with validated inputs (email, phone, order number), and hand off complex issues to live agents in Odoo Discuss with full conversation context. |
Sales & Lead QualificationQualify leads through interactive questionnaires, branch on budget or location with condition nodes, and create CRM records automatically using the Action node. |
Appointment BookingLet customers book appointments through guided flows — collect date, time, and contact details with input validation, then create booking records directly in Odoo. |
Real EstateProperty search by budget, location, and type. Site visit booking with date validation. Included as a ready-made demo chatbot — "Dream Home Realty" with 3 flows. |
Surveys & FeedbackRun satisfaction surveys and feedback collection with validated inputs, conditional branching based on responses, and automatic data recording into Odoo records. |
Education & OnboardingGuide new students or employees through onboarding steps with interactive menus, collect required documents and details, and route to the right department via handoff. |
Why Us?
DevIntelle Consulting Services Pvt Ltd is an India/USA based Odoo service provider with 12+ years of experience. We offer implementation, customization, migration, support, and training, helping you get the most out of your Odoo system.
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