A WhatsApp AI chatbot answers customers in plain language, not just fixed menus, so your bot handles more questions on its own. This app adds an AI layer to your visual WhatsApp chatbot, giving it conversational replies, an understanding of what customers mean, and answers drawn from your own FAQ. When a chat needs a person, it steps aside and hands over cleanly.

Sitting on top of the WhatsApp chatbot builder, this WhatsApp AI chatbot layer makes each bot smarter without a rebuild. You add AI steps to any flow, point them at your knowledge, and set the tone. Every AI reply is checked, and if anything fails the bot keeps working on its normal path.

Key Features * Add an AI reply step that answers in your brand's voice and remembers the chat so far * Route the flow by the meaning of a message, not just exact keywords * Answer from a FAQ and knowledge base you curate, so replies stay accurate * Reply with AI instead of "I didn't understand" when nothing matches * Read the customer's tone and pass an unhappy chat to a person * Detect the customer's language and reply in it * Give agents a short AI summary of the chat instead of a long transcript * Set a persona per bot to control tone and style * Cap AI use per bot each day to keep costs under control * Fall back to the normal bot path if an AI step ever fails

How It Works A WhatsApp AI chatbot starts as a normal flow. Open it and drop in an AI reply or AI intent step. The reply step answers in the persona you choose, using the chat history and your FAQ, while the intent step branches on what the customer actually meant.

Curate your FAQ and knowledge base once, and the bot pulls from it to keep answers on point. When a message has no match, the AI fallback answers instead of a dead end.

If a customer sounds upset, the bot detects it and escalates to a human, handing the agent a clear summary. A daily token cap per bot acts as a safety brake, and any AI hiccup drops back to the deterministic flow.

Who It Is For Support, sales, and marketing teams on Odoo Enterprise that run a WhatsApp bot and want it to handle more on its own. It suits online stores, agencies, and service businesses fielding many chats.

Benefits * Deflect more questions with answers from your own knowledge * Sound human with persona-driven, on-brand replies * Catch unhappy customers early and route them to a person * Serve customers in their own language automatically * Keep AI spend predictable with a daily cap

Built for Odoo 18 Enterprise; adds to the WhatsApp Chatbot app and uses your connected AI provider and Knowledge.

Turn on the WhatsApp AI chatbot and let it answer your customers today.