The Technician Dashboard provides a personalized view of individual performance by showing data for the logged-in technician. It includes key metrics such as total jobs, closed tickets, open workload, invoiced revenue, collections, outstanding amounts, and customer satisfaction (CSAT). Visual charts like job trends, revenue performance, and rating analysis help technicians track productivity, service quality, and overall contribution. Detailed list views for tickets and invoices allow easy drill-down into daily work and performance data.

The Technician Manager Dashboard offers a complete team overview for managers, combining job performance, revenue, collections, and customer satisfaction across all technicians. It enables comparison between technicians using charts like revenue by technician, jobs completed, CSAT ratings, and monthly trends. Managers can identify top performers, detect workload imbalance, and track outstanding payments. Built-in filters for technician and helpdesk team allow flexible analysis, while detailed ticket and invoice views support deeper operational insights.