Request a free demo: To see the app in action, copy this link into your browser https://faotools.com/s/0zyqwd and ask for a personalized live-preview database. No phone number or credit card required, only a short email sign-up.
Contact us: For any questions about this app, copy this link https://faotools.com/s/djqclq and reach the team directly.
In Short
KnowSystem: eCommerce is an Odoo 19 Website app (19.0.1.0.4). The tool to prepare FAQs/documentation for Odoo eCommerce product pages.
KnowSystem: eCommerce turns knowledge articles into product FAQs, instructions, and documentation directly on Odoo online store pages. Show shoppers the right answer before they contact your team: global website FAQs, product-specific articles, attribute-based instructions, and access-aware popup or portal views all work from the same KnowSystem library.
Pricing
The current price of KnowSystem: eCommerce is
466
419
(one-time purchase for Odoo 19, all-inclusive Odoo Apps Store price).
This promotional price is valid until
July, 15.
The displayed price already bundles every required dependency:
KnowSystem: eCommerce itself costs
28
25
on its own, plus
398
358
for KnowSystem: Knowledge Base System,
40
36
for KnowSystem: Website and Portal.
Perfect for
Odoo eCommerce stores
Answer product questions on the product page itself and reduce repetitive pre-sale support.
Variant-heavy products
Show different instructions for different attribute values, such as material, size, package, or custom options.
Self-service support
Reuse approved knowledge articles as product documentation so customers can solve common doubts independently.
Why teams choose it
Key benefits of the app
Product FAQ entry
Add a configurable FAQ or documentation button to Odoo eCommerce product pages, and hide it for selected products or entire websites when needed.
Popup or portal view
Open matching articles in a popup accordion so shoppers stay on the product page, or redirect them to the full KnowSystem portal navigation filtered by that product.
Website-level FAQ base
Select global sections, tags, or specific articles for a website so every product can show common policies, delivery information, and support guidelines.
Product-specific articles
Attach KnowSystem sections, tags, or individual articles to product templates and show only the answers that belong to the item the shopper is viewing.
Attribute and variant rules
Limit FAQ rules by selected attribute values, or attach knowledge directly to attributes and values, so variants can show different manuals and warnings.
Access-aware results
The FAQ respects KnowSystem access rights. Public visitors see published articles only; portal and internal users can see the extra knowledge they are allowed to read.
Ready to evaluate?
Add to cart now or start with a free demo request.
To purchase the app, click the Add to Cart button at the top of this Odoo Apps Store page.
Start a free demo: https://faotools.com/s/0zyqwd
Free personalized demo. No phone number or credit card required. Free life-time updates and expert support within the major Odoo version.
According to the current Odoo Apps Store policies:
- Every module bought for version 12.0 and prior gives you access to all versions up to 12.0.
- Starting from version 13.0, every module version should be purchased separately.
- Disregarding the version, purchasing a tool grants you a right to all updates and bug fixes within a major version.
Please note that the faOtools team does not control those policies. For all questions, please contact the Odoo Apps Store representatives directly.
The most straightforward approach is to use the Odoo store's built-in workflow:
1. Open the module's page and click the button Deploy on odoo.sh
2. After that, you will be redirected to the GitHub page. Log in to your account, then click 'Create a new repo' or use an existing one. Please ensure your repository is private. It is not permitted to publish the apps under the OPL-1 license. If necessary, create a new repo for your Odoo.sh project
3. Then, go to odoo.sh and click the Deploy button. In the pop-up window, submit the decision and click 'Continue.' This action will trigger the installation process.
These steps will install the app for your project's production branch. If you want to deploy the apps for other branches or update the module, you should undertake the following actions:
1. Upload the source code for the app from the Odoo store
2. Commit the module to a required GitHub repository. Ensure none of the app folders/files are ignored (i.e., not included in your repo's .gitignore). Repositories are automatically created by odoo.sh and may include some crucial items by default (e.g., /lib). You should upload all module directories, subdirectories, and files without exceptions
3. Deploy a target branch of the odoo.sh project or, if your settings assume that, wait until it is automatically built.
2. Re-start the Odoo server;
3. Turn on developer mode (technical settings);
4. Update the apps' list (the apps' menu);
5. Find the app and push the button 'Activate'/'Install';
6. Follow the guidelines on the app's page if those exist.
Yes, sure. Simultaneously, Odoo automatically adds all dependencies to a cart, so you should exclude previously purchased tools to avoid double payment.
A red/orange warning does not influence the app's features. Regretfully, sometimes our modules do not pass standard automatic tests since the latter assume behavior that conflicts with our app's goals. For example, we change the price calculation, while the standard Odoo module tests compare the final price to a standard algorithm.
So, first of all, please check the deployed database features. Does everything work correctly?
If you still assume that the warning influences real features, please contact us and forward full installation logs and the full list of deployed modules (including core and third-party ones).
No, we only distribute the tools through the official Odoo apps store.
Regretfully, we do not have the technical means to provide individual prices.
No, third-party apps can not be used on Odoo Online. Unfortunately, Odoo SaaS blocks such a possibility.
Yes, our tool requires all modules marked in dependencies to work correctly. The price marked on the app page already includes all necessary dependencies.
The price for our modules is set in euros. The Odoo store converts prices to other currencies according to its internal exchange rate. Thus, the price in US Dollars may change when the exchange rate is updated.
Product FAQ popup on an Odoo eCommerce page
Product FAQ as a KnowSystem portal link
Global eCommerce FAQ settings in KnowSystem
Link product templates to KnowSystem FAQ articles
Attribute-based FAQs for Odoo product variants
Odoo demonstration databases (live previews)
For this app, we might provide a free personalized demo database.
To demand such a database, press the button "Live Preview" on the top of this page or copy the link https://faotools.com/s/0zyqwd
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
By your request, we will prepare an individual live preview database, where you can apply any tests and check assumptions for about two weeks.
Bug reporting
If you encounter bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days of purchase and are intensely interested in improving our tools even after this period.
To send us a bug report, press the "Website" link at the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/s/2r5bfc
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
Please include as many details as possible in your request: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).
Public features requests and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any feedback. If your requirements are of public use and might be efficiently implemented, the team will include those in our to-do list.
Such a to-do list is processed regularly and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.
To share ideas, press the "Website" link at the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/s/bwff3g
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
Questions and misc issues
Feel free to contact us with any other concerns, doubts, or questions: press the "Website" link at the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/s/djqclq
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
About the team
faOtools (faotools.com, former odootools.com) is the developers and business analysts team that helps you extend Odoo's potential. Since 2012, we have worked side by side with end users for whom Odoo is the primary business tool, turning their real needs into ready-to-use apps.
Trusted since 2012
More than a decade focused on Odoo. Many customers have relied on faOtools since Odoo v8, upgrade after upgrade.
98 published apps
98 apps published and maintained on the Odoo Apps Store, covering a wide range of real business needs.
Approved by real users
Our tools are built and hardened with feedback from companies running Odoo in production, and carry strong five-star ratings on the Odoo Store.
Free lifetime support
Free support and bug fixes for the entire lifetime of the Odoo major version you purchased - no recurring support fee.
Free live demos
Try most tools on a live demo database before you buy, so you know exactly what you are getting.
Compatible with core Odoo
Our modules complement standard Odoo apps and follow Odoo's philosophy - they extend the core, they never fight it.
Ready to use out of the box
Designed around real-life scenarios with clean defaults and clear documentation - install and start using them right away.
OPL-1 and AI-friendly
Distributed under the Odoo Proprietary License: you may build your own modules - including AI-assisted adaptations - on top of ours as a dependency.
Open to your ideas
Share a request. If it is useful for everyone, we often add the feature to the app at no extra cost.
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