This module seamlessly connects your Helpdesk with Website Live Chat, allowing customers to instantly reach your support team through a dedicated, team-specific chat channel. Whenever a customer asks a question, support agents can reply in real time and even create new helpdesk tickets directly from the chat using simple commands. This integration makes customer support faster, more organized, and easily manageable by bringing live conversations and ticket creation into one unified workflow.
Sprint and week planning for tickets
Extension for Timesheet Grid View