65.35

v 12.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Employees (hr)
Project (project)
Discuss (mail)
Contacts (contacts)
Sales (sale_management)
Invoicing (account)
Community Apps Dependencies
Lines of code 2712
Technical Name sync_helpdesk_timesheet
LicenseOPL-1
Websitehttp://www.synconics.com
Versions 12.0 13.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Employees (hr)
Project (project)
Discuss (mail)
Contacts (contacts)
Sales (sale_management)
Invoicing (account)
Community Apps Dependencies
Lines of code 2712
Technical Name sync_helpdesk_timesheet
LicenseOPL-1
Websitehttp://www.synconics.com
Versions 12.0 13.0

Helpdesk - Ticket Timesheet

The Time-tracking feature tracks the time spent on customer support or by the employee working on a certain task for a perticular ticket. It tracks time spent on a ticket using the start and stop timer button available on the ticket view. Incase the user doesn't operate start/stop timer button, then the log time can be feeded manually in the timesheet. The total time spent is automatically sumed up when the ticket is closed.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Ticket timesheets are managed easily using this app.
    Automatically add an entry in timesheet with start/stop button.
    Calculates the total time spent between the start and stop of a ticket.
    Can't start two tasks at the same time.
    Tracks time on tickets with built-in timer.
    With every start/stop button operation a new time entry is created.
    The log time can be feeded manually in the timesheet.

Module Installation & Configuration

To enable the timesheet module, go to Helpdesk/Configuration/Settings -> tick 'Timesheet on Ticket' boolean.

Start & Stop Timesheet

Select timesheet project and click on start button to start the timesheet timer and it will run till the timer is stopped.

The form view will show the total time spent from the work started till the timer is stopped. On every start & stop a new line will be created showing the time spent in that duration. The total time spent for every timesheet line is automatically sumed up when the ticket is closed.

Only One Project Configuration

To configure Only One Project, go to Helpdesk/Configuration/Settings

When the boolean 'Only one Project?' is ticked, by default only one type of project will be set in ticket.
When the boolean 'Only one Project?' is unticked, then any type of projects can be used to create a Helpdesk ticket.

'Only One Project?' Configured

If the boolean 'Only One Project?' is ticked, the project field will not be visible on the ticket view. The default configured project will be automatically selected.

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Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.

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