Advanced WhatsApp Integration | WhatsApp Bulk Campaign | WhatsApp Marketing | WhatsApp Live Chat
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 103.65
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Lines of code | 10195 |
| Technical Name |
dev_whatsapp_integration |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Lines of code | 10195 |
| Technical Name |
dev_whatsapp_integration |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 17.0 18.0 19.0 |
WhatsApp Integration in Odoo
Templates • Campaigns • Discuss • Dashboard • CRM • Multi-Account
WhatsApp Integration Odoo app brings the official WhatsApp Business Cloud
API right into Odoo, so your sales, support, and marketing teams can talk to customers, send updates, and
run campaigns without ever leaving the system. Connect one or several WhatsApp Business numbers and start
messaging in minutes.
Build approved message templates with a live phone-style preview, then reach people one to one or in bulk:
order confirmations, payment reminders, delivery updates, offers, and broadcasts to thousands of contacts,
all scheduled and rate-controlled to stay within WhatsApp limits.
Every incoming message opens as a chat in Odoo Discuss, where your team replies with text and media, sees
the 24-hour reply window countdown, hands a chat to the right colleague, and turns a conversation into a CRM
lead with the full history attached. A built-in dashboard shows delivery, read, and reply rates along with
cost, so you always know what is working.
From a single shop to a multi-company business, WhatsApp Integration for Odoo keeps every conversation,
contact, and campaign in one place your team can rely on.
KEY HIGHLIGHTS
Multiple Account Configuration
Connect multiple WhatsApp Business numbers, each with its own credentials and webhook.
Live Notification
Get an instant sticky alert in the sidebar the moment a new WhatsApp message arrives.
Discuss to Lead
Create CRM leads directly from WhatsApp chats, with the full conversation saved.
Multi-User Channel
Invite several agents into one WhatsApp conversation for collaborative support.
Advanced Dashboard
Volume charts, delivery funnel, cost breakdown, and multi-filter reporting in one place.
Bulk Marketing
Large-scale campaigns with scheduling, send windows, rate control, and per-recipient tracking.
Templates and Live Preview
Standard, Carousel, LTO, and Auth templates with a phone-mockup preview and one-click approval.
Channel Management
Auto channel creation, 24-hour window tracking, chat transfer, assignment, and priority levels.
FEATURES
Multi-Account Configuration
Connect multiple WhatsApp Business numbers with per-account credentials, a one-click connection test, and per-account webhook URLs.
Template Management
All template types: Standard, Carousel, Limited Time Offer, and Authentication, with text, image, video, document, or location headers and every button type.
Live Template Preview
A phone-mockup preview shows exactly how your message will look on WhatsApp before you submit it for approval.
Template Approval Workflow
Submit templates for approval in one click and watch the status update automatically: draft, pending, approved, or rejected. Import and delete just as easily.
Dynamic Variable Mapping
Map template variables to Odoo fields so content fills in automatically, with default and sample values for headers, body, and buttons.
Marketing Campaigns
Run large campaigns using Odoo contacts, marketing groups, an imported list, or all combined, with full scheduling, timezone, and send-window support.
Batch and Rate Control
Set batch size and send rate, and pause, resume, cancel, or reset a campaign at any time. Every recipient is tracked individually.
Real-Time Discuss Chat
Incoming messages open a dedicated WhatsApp channel in Discuss, and your replies are delivered to the customer over WhatsApp automatically.
24-Hour Window Management
A live countdown shows the WhatsApp reply window, and the composer switches to templates the moment it closes so messages never fail.
Full Media Support
Send and receive images, video, audio, documents, stickers, locations, and contacts, with media saved as Odoo attachments automatically.
CRM Lead Creation
Turn a WhatsApp conversation into a CRM lead straight from Discuss, with the full chat history saved on the lead.
Chat Transfer and Assignment
Transfer chats between agents with a note, auto-assign new chats to a team, and track status and priority through to resolution.
Invite Users to a Chat
Add internal users to an ongoing WhatsApp conversation so they can see the full history and help out together.
Analytics Dashboard
Summary tiles, daily volume charts, a delivery funnel, top campaigns and templates, and cost breakdown by country, all with flexible filters.
Central Message Log
Every inbound and outbound message in one log, with its full status: queued, sent, delivered, read, or failed, plus timestamps.
Marketing Contacts and Groups
Keep dedicated WhatsApp contacts and audience groups with CSV or Excel import, opt-in tracking, phone deduplication, and partner linking.
Auto Contact Creation
Unknown senders become contacts automatically, with country detection, language, and proper international phone formatting.
Security and Multi-Company
Three access levels (User, Manager, Administrator), per-company record access on all data, and secure, token-based media serving.
Send from Chatter
Send an approved WhatsApp template from any contact's chatter: pick the template, fill the values, and send without leaving the form.
MARKETING CAMPAIGN POWERHOUSE
From a quick 50-contact broadcast to a push with thousands of recipients, here is how a WhatsApp campaign flows in Odoo, with full control over audience, scheduling, and reporting at every step.
01Pick Your Audience
Build your recipient list from any source, on its own or all combined, with duplicate numbers removed automatically.
02Prepare and Personalize
The Prepare Audience step cleans the list and fills in each template’s variables, so every message goes out personalized to the contact.
03Schedule the Send
Choose a date and time with timezone support, set a send window for quiet hours, and define batch size and send rate to stay within WhatsApp limits.
04Send and Track
Messages go out in steady, throttled batches that you can pause, resume, or cancel at any time. Every recipient is tracked on its own with timestamps and error details.
05Measure Results
A live dashboard shows delivery and read rates, daily volume, a delivery funnel, your top campaigns, and cost breakdown by country.
Real-Time WhatsApp Analytics Dashboard
Track every WhatsApp conversation, campaign, and template at a glance. Monitor sent, delivered, read, and failed messages with interactive charts, KPI cards, and per-account performance metrics all from one centralized dashboard.
Easy WhatsApp Cloud API Account Setup
Connect your WhatsApp Business Account in minutes using Meta Graph API credentials. Validate the connection, auto-generate per-account webhook URLs, link multiple phone numbers, and manage unlimited WABA accounts from a single Odoo instance.
WhatsApp Template Builder with Live Preview
Design rich WhatsApp message templates with a true-to-phone live preview. Build Standard, Carousel, Limited-Time Offer, and Authentication (OTP) templates with dynamic variables, header media, quick-reply and call-to-action buttons then submit for Meta approval in a single click.
Send WhatsApp Messages from Any Chatter
Trigger approved WhatsApp templates directly from the chatter of contacts, leads, sales orders, invoices, or any record. Auto-fill variables from record fields, attach files, and deliver order updates, payment reminders, and confirmations without leaving the form view.
Two-Way WhatsApp Live Chat in Odoo Discuss
Reply to WhatsApp customers in real time from Odoo Discuss. Each conversation opens as a dedicated channel exchange text, images, videos, documents, voice notes, and stickers with built-in 24-hour messaging window tracking and automatic contact creation on first inbound message.
Convert WhatsApp Chats into CRM Leads
Turn any WhatsApp conversation into a qualified CRM lead in one click. Capture customer details, assign salespersons, set expected revenue, and keep the full chat history attached to the lead closing the loop between marketing, sales, and customer support.
Transfer WhatsApp Conversations Between Agents
Hand off WhatsApp chats to the right teammate without losing context. Select an agent, add a private transfer note, and the system automatically updates channel membership, notifies both parties, and preserves the entire conversation history for seamless customer support.
Multi-Agent Collaboration on WhatsApp Chats
Invite teammates, managers, or specialists into any ongoing WhatsApp conversation for collaborative support. Invited users gain instant access to the full chat history, can co-respond to the customer, and add internal notes perfect for escalations and team-based selling.
WhatsApp Contact & Audience Group Management
Build targeted WhatsApp audiences with ease. Bulk-import contacts from CSV or Excel, create unlimited segmented groups, manage opt-in / opt-out compliance, automatically deduplicate phone numbers, and link records seamlessly to your Odoo contacts for a single customer view.
Bulk WhatsApp Campaigns & Broadcast Marketing
Launch high-impact WhatsApp marketing campaigns to thousands of contacts at once. Pick an approved template, target one or more audience groups, schedule for the perfect time, throttle send-rate to stay within Meta limits, and track delivery, read, and reply rates in real time.
Version History
Version 1.0 Current
Released on 20th March 2026
Is this app compatible with Odoo Enterprise?
Yes. This module works with Odoo 19 Community, Enterprise, and Odoo.sh. No additional configuration is needed for any edition.
Do I need a Meta Business Account to use this module?
Yes. You need a Meta Developer account with a WhatsApp Business App. You will need your App ID, WABA ID, Phone Number ID, App Secret, and a permanent System User access token (the temporary token from API Setup expires in 24 hours). Detailed setup steps are provided in the module documentation.
Can I connect multiple WhatsApp numbers?
Absolutely. The module supports multi-account configuration. Each WhatsApp Business number gets its own credentials, webhook URL, verify token, and bot user. All accounts work independently with full data isolation.
What happens when the 24-hour messaging window expires?
WhatsApp enforces a 24-hour window from the customer's last message. The module tracks this in real time and shows a countdown in the Discuss UI. When the window expires, the composer automatically switches to template mode so you can send an approved template to re-engage the customer.
What template types are supported?
All four Meta template types: Standard (text, media, buttons), Carousel (swipeable multi-card), Limited Time Offer (with expiration countdown), and Authentication (OTP/copy-code). Each supports headers (Text, Image, Video, Document, Location) and buttons (Quick Reply, URL, Phone, Copy Code, Flow).
How does the campaign audience system work?
You have four audience sources: select Odoo partners directly or via domain filter, choose marketing contact groups, upload a CSV/Excel file, or combine all three. The Prepare Audience action deduplicates phone numbers and resolves template variables before sending. Each recipient is tracked individually with status, timestamps, and error details.
Is it secure? How are webhooks verified?
Yes. Every incoming webhook is verified using HMAC-SHA256 signature with your App Secret. Messages are deduplicated by WhatsApp ID to prevent replay attacks. The module uses three-tier security groups (User, Manager, Administrator), multi-company record rules, and token-based secure media serving with SHA-256 hash validation.
Does this work with multi-company setups?
Yes. All WhatsApp models (accounts, templates, campaigns, messages, contacts, etc.) have multi-company record rules. Users only see records belonging to their allowed companies. Each company can have its own WhatsApp accounts and configurations.
Are there any Python dependencies?
Yes, two: phonenumbers (for phone parsing, country
detection, and E.164 formatting) and openpyxl (for
Excel file import). Install them with
pip install phonenumbers openpyxl.
If I need customization, how can I contact?
Please reach out to us at odoo@devintellecs.com. We offer customization, integration, and consulting services tailored to your business needs.
Do I get free support and updates?
Yes. You get free support for 90 days from the date of purchase covering doubts, queries, and bug fixes (excluding data recovery). You also get free lifetime updates for this module.
Free 90 Days Support
DevIntelle provides free 90 days support for any doubts, queries, and bug fixing (excluding data recovery) or any issues related to this app. This is applicable from the date of purchase.
odoo@devintellecs.comWhy Us?
DevIntelle Consulting Services Pvt Ltd is an India/USA based Odoo service provider with 12+ years of experience. We offer implementation, customization, migration, support, and training, helping you get the most out of your Odoo system.
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