WhatsApp Helpdesk for Odoo | Support Ticket Whatsapp Automation
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 163.39
WhatsApp Helpdesk Integration
Auto-create Tickets • Team & Agent Routing • Conversation Logging • Auto-reply • Close Sync
WhatsApp Helpdesk Integration connects your WhatsApp
Business number directly to the Odoo Helpdesk. The moment a
customer messages you on WhatsApp, a support
ticket is created automatically, routed to the right
team and agent using your own rules, and kept in sync with
the live chat in Discuss. Agents keep replying on WhatsApp while
every conversation, ticket, and SLA stays organized inside Odoo —
no message missed, no manual data entry.
Reuse the open ticket while it is active, open a new one once it
is closed. Setup an automatic acknowledgement message to the
customer on ticket creation and let the app do the rest.
KEY HIGHLIGHTS
Automatic Ticket Creation
A helpdesk ticket is created the moment a new WhatsApp conversation starts or a message arrives.
Smart Routing Rules
Ordered rules match on the WhatsApp account/number, message keywords, and customer tags.
Agent Assignment
Assign tickets automatically by round-robin, least-loaded, a specific agent, or manual distribution.
Conversation Logging
Every inbound WhatsApp message is logged on the ticket chatter as an internal note.
Auto-Acknowledgement
Send the customer an instant WhatsApp confirmation when their ticket is created.
/ticket Command
Create or open a ticket straight from Discuss with the /ticket command or header button.
Ticket Reuse Policy
Reuse the open ticket while it is active and open a new one only after it is closed.
Close & Resolve Sync
When a ticket is moved to a done stage, the WhatsApp chat is marked resolved automatically.
FEATURES
Auto-create a helpdesk ticket
Automatically create a helpdesk ticket when a new WhatsApp conversation starts or a new message arrives.
Reuse open ticket
Reuse the open ticket while it is active, open a new one once it is closed.
Routing rules engine
Map WhatsApp account/number + keywords + customer tags to a team, ticket type, priority and tags.
Per-rule agent assignment
Assign tickets by round-robin, least-loaded, a specific agent, or manual distribution.
Mirror inbound messages
Mirror inbound WhatsApp messages onto the ticket chatter for accurate record keeping.
Automatic acknowledgement
Send an automatic acknowledgement message to the customer on ticket creation.
/ticket slash command
Use the /ticket slash command + Discuss thread action to create or open a ticket directly from the chat.
"Open WhatsApp Chat" button
Quickly navigate to the conversation with the "Open WhatsApp Chat" button on the ticket.
WhatsApp Helpdesk Integration Setup
Configure this in Odoo Helpdesk settings to automatically log incoming WhatsApp messages into tickets and notify customers when their ticket is resolved.
WhatsApp Account Helpdesk Configuration
Enable auto-create helpdesk tickets, choose default team, and set up your acknowledgement message.
Smart Routing Rules
Define routing rules based on keywords or tags to assign tickets to the right team and priority.Assign tickets using Round Robin, Least-Loaded, Specific Agent or Manual assignment.
Auto Helpdesk Ticket Create on whatsapp message
Helpdesk Ticket created based on the routing rules and default setting defined in WhatsApp Account on imcoming whatsapp message.
Version 19.0.1.0.0
Initial release for Odoo 19.
Do I need the base WhatsApp Integration module?
Yes, this module is a bridge between
dev_whatsapp_integration and
dev_helpdesk. Both must be installed.
Can it create tickets automatically?
Yes, you can enable auto-creation in the WhatsApp Account Helpdesk settings. When a new conversation starts, a ticket is created instantly.
How does Round-Robin assignment work?
It rotates evenly through the team's members for each new ticket, ensuring fair distribution.
Will closing the ticket close the WhatsApp chat?
Yes, if enabled in the settings, closing a ticket will mark the chat as resolved and optionally send a closing message.
We are here to help!
If you have any questions, require custom development, or need assistance setting up your Meta App, please reach out to our support team.
Visit Website Contact SupportWhy Us?
DevIntelle Consulting Services Pvt Ltd is an India/USA based Odoo service provider with 12+ years of experience. We offer implementation, customization, migration, support, and training, helping you get the most out of your Odoo system.
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| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) • Invoicing (account) • Website (website) • Employees (hr) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 28463 |
| Technical Name |
dev_whatsapp_helpdesk_integration |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
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