This app provide HelpDesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.
A helpdesk / support ticket system (website support)
Helpcrunch by Odoo
Cria um botão que transfere do helpdesk para a cotação.
A ticketing-based support application for Odoo and Viindoo to help you manage and track support tickets for both employees and external partners
Portal user can submit ticket from portal website and track status of their submitted ticket
Helpdesk Pro: Support, tickets, issues, bugs.
Monitor, track, and resolve customer issues
Adds Helpdesk functionality to Odoo
Integrate the Helpdesk with Human Resources
Add Odoo module field and category fields to Ticket
Add Odoo version field to Ticket
Manage customer support tickets from Sent Quotations and Sales Orders.
Select delivery methods and carriers on Helpdesk Tickets
Carry over agreement values when creating service requests
Allow users to specify ticket types that are allowed for a helpdesk team
Define new additional fields of the ticket.
Allows to manage employee timesheet activity for particular ticket by user
Allows to set billable timesheet and create invoice for billable timesheet
Allows to merge ticket timesheet details