Monitor, track, and resolve customer issues
Integrate the Helpdesk with Human Resources
Add Odoo module field and category fields to Ticket
Add Odoo version field to Ticket
AI-powered ticket routing, SLA management, multi-channel support
Allow users to specify ticket types that are allowed for a helpdesk team
Enhance your ticketing system by adding customizable fields to tickets.
Simple and powerful helpdesk for Odoo 19 Community Edition
Helpdesk custom fields Add custom fields in Helpdesk Add custom fields in ticket custom fields dynamic custom fields Customize Ticket fields custom field manager user defined fields field customization helpdesk custom fields ticket custom fields global custom field studio Add Custom Fields in Helpdesk ticket extra fields
Filter fleet vehicles in helpdesk tickets based on customer-driver relationship
Manage helpdesk tickets, teams, and stages.
Full-featured helpdesk ticketing with SLA, portal & analytics for Community Edition
Helpdesk Mass Tags
Extend Helpdesk with Sales Order linkage, ticket classification, and action tracking.
Allow portal users to attach multiple files to helpdesk tickets
Full-featured Helpdesk & Ticket Management for Community Edition
Enterprise helpdesk with multi-team support, SLA, knowledge base, live chat, CSAT surveys, and automation
Helpdesk restrict domains Block email domains helpdesk allowed email domains Email domain restriction Helpdesk ticket domain validation Restrict customer email domains prevent spam in helpdesk tickets Allowed domains for Odoo Helpdesk Restrict outgoing emails by domain Helpdesk email domain control
Helpdesk Service Level Agreement Odoo Helpdesk SLA Management Ticket Response and Resolution Tracking Customer Support SLA Monitoring SLA Reports and Breach Alerts in Odoo Helpdesk SLA helpdesk ticket SLA service level agreement SLA tracking helpdesk response time tracking Customer support SLA ticket deadline tracking helpdesk reporting SLA monitoring Ticket management SLA