HelpDesk Apps 96 Apps found. category: HelpDesk ×

This module allows you to easily create credit notes directly from Helpdesk tickets, making the refund and adjustment process smooth and efficient. Whenever a customer raises an issue that requires a credit note—such as a wrong product, damaged item, or billing correction—you can generate it instantly from the ticket itself. This ensures a seamless flow between customer support and accounting, reduces manual work, avoids errors, and speeds up the resolution process while providing customers with a quick and hassle-free experience.

Manage helpdesk tickets, teams, and stages.

Helpdesk Mass Tags

Empower portal users to manage and respond to assigned helpdesk tickets.

Helpdesk Service Level Agreement Odoo Helpdesk SLA Management Ticket Response and Resolution Tracking Customer Support SLA Monitoring SLA Reports and Breach Alerts in Odoo Helpdesk SLA helpdesk ticket SLA service level agreement SLA tracking helpdesk response time tracking Customer support SLA ticket deadline tracking helpdesk reporting SLA monitoring Ticket management SLA

This module allows you to efficiently manage all after-sales services directly through Helpdesk tickets. From product issues and service requests to replacements and follow-ups, everything is handled in one organized workflow. It ensures that customer concerns are tracked, processed, and resolved smoothly, giving your support team a structured way to manage post-purchase activities while improving customer satisfaction and service quality.

Odoo Helpdesk Support Enterprise bundle Apps.

Helpdesk Support Ticket Locking System Only for Enterprise Edition

Submit ticket from website

Portal users can track the status of the tickets they submit

Helpdesk Ticket Lock Ticket Unlock Ticket Helpdesk Ticket Lock

Helpdesk ticket lock and unlock helpdesk tickets restrict editing helpdesk tickets Ticket lock history multiple users editing same ticket secure helpdesk ticket updates Helpdesk ticket permission control helpdesk ticket lock feature Ticket edit restriction helpdesk ticket conflict prevention

A complete ur_helpdesk solution that lets you easily track, prioritize, and resolve customer tickets with streamlined workflows. Manage ticket stages, assign priorities and tags, collaborate with your team through the chatter, and analyze performance using powerful reporting views. Automate ticket creation via email, apply SLA deadlines, gather customer feedback, and keep your support operations running smoothly with an efficient, organized, and user-friendly system.

Helpdesk Ticket Reassign/Escalate Team and Responsible for Enterprise Helpdesk

Generate sale order from helpdesk ticket

Generate sale order from helpdesk ticket

Allows to set severity on the helpdesk ticket.