Helpdesk ticket management for Odoo Community: capture, assign and resolve customer support tickets with configurable stages, SLA policies, a customer portal, canned responses, email notifications and analytics. A complete help desk and support ticketing system with teams, ratings and mass actions, with no Enterprise licence required.
Full-featured helpdesk ticketing with SLA, portal & analytics for Community Edition
Manage helpdesk tickets, teams, and stages.
Helpdesk Mass Tags
Extend Helpdesk with Sales Order linkage, ticket classification, and action tracking.
Allow portal users to attach multiple files to helpdesk tickets
Full-featured Helpdesk & Ticket Management for Community Edition
Enterprise helpdesk with multi-team support, SLA, knowledge base, live chat, CSAT surveys, and automation
Helpdesk restrict domains Block email domains helpdesk allowed email domains Email domain restriction Helpdesk ticket domain validation Restrict customer email domains prevent spam in helpdesk tickets Allowed domains for Odoo Helpdesk Restrict outgoing emails by domain Helpdesk email domain control
Helpdesk Service Level Agreement Odoo Helpdesk SLA Management Ticket Response and Resolution Tracking Customer Support SLA Monitoring SLA Reports and Breach Alerts in Odoo Helpdesk SLA helpdesk ticket SLA service level agreement SLA tracking helpdesk response time tracking Customer support SLA ticket deadline tracking helpdesk reporting SLA monitoring Ticket management SLA
SLA timers, escalation rules and CSAT satisfaction surveys for support tickets
Odoo Helpdesk Support Enterprise bundle Apps.
Helpdesk Support Ticket Locking System Only for Enterprise Edition
Print & Email Helpdesk Support Ticket | Printable Helpdesk Ticket with Email Sending
Allow helpdesk teams to be shared across companies
PDF reports per support team, grouped by department and requester.
Submit ticket from website
Portal users can track the status of the tickets they submit
Helpdesk ticket lock and unlock helpdesk tickets restrict editing helpdesk tickets Ticket lock history multiple users editing same ticket secure helpdesk ticket updates Helpdesk ticket permission control helpdesk ticket lock feature Ticket edit restriction helpdesk ticket conflict prevention
Helpdesk Ticket Lock Ticket Unlock Ticket Helpdesk Ticket Lock