Bundle of Website Helpdesk Support Ticket

by
Odoo

354.38

v 10.0 v 11.0 v 12.0 Third Party 15
Required Apps CRM (crm)
Project (project)
Sales (sale)
Invoicing (account)
Timesheets (hr_timesheet)
Employee Directory (hr)
Website Builder (website)
Included Dependencies
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 12.0 v 13.0 v 11.0 v 10.0
You bought this module and need support? Click here!
Required Apps CRM (crm)
Project (project)
Sales (sale)
Invoicing (account)
Timesheets (hr_timesheet)
Employee Directory (hr)
Website Builder (website)
Included Dependencies
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 12.0 v 13.0 v 11.0 v 10.0

Website Helpdesk Ticket Bundle

You can purchase this bundle or you can purchase individual app(s) as well. Contact us if you have any questions.

Available Features:

Website Helpdesk Support Ticket and Issue Management

Website Helpdesk Support Ticket and Issue Management

This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.

Main Features:

* Your Customer can send support ticket/helpdesk request from your website and also attach documents.
* Generation of unique ticket on submission and record it as ticket in backend.
* Customer can check status of all support tickets submitted by him/her on My Account page.
* Print PDF - Helpdesk Support Ticket
* Support User / Technician can communitcate with customer using chatter and fill timesheet.
* Support Manager can close ticket and send bill to customer.
* Customer can give feedback and rating of ticket.
* Manage your support tickets using assignment to multiple support teams.
* Manage prepaid hours of customer for helpdesk tickets.
* Create customer invoices from timesheet lines/activities.
* Add Time In and Time Out on timesheet lines/activities.

Menus Available:

  • Helpdesk
  • Helpdesk/Configuration
  • Helpdesk/Configuration/Helpdesk Teams
  • Helpdesk/Configuration/Stages
  • Helpdesk/Configuration/Ticket Types
  • Helpdesk/Configuration/Type Of Subject
  • Helpdesk/Helpdesk
  • Helpdesk/Helpdesk/Helpdesk Tickets
  • Helpdesk/Helpdesk/Analytic Accounts
  • Helpdesk/Reports
  • Helpdesk/Reports/Helpdesk Analysis
  • Helpdesk/Invoice/Timesheets to Invoice

For More Details: http://www.odoo.com/apps/modules/11.0/website_helpdesk_support_ticket


Help Desk Service Level Agreement (SLA)


Help Desk Service Level Agreement (SLA)

This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.

Main Features:

- Allow to you to setup SLA Levels under configuration.

- Allow you to link SLA level on your Customer form.

- Calculating Deadline of tickets based on SLA level configuration. System allow you to setup SLA level by selecting Category of ticket and priority based on that you can configure number of Hours/Day/Week to have automatic Deadline on Tickets.

- Helpdesk SLA Team: You can setup support team with their Working Time/Calendar and setup Estimated Response Time / Reply Time / Working Time for that stage.

- View SLA time logs for that ticket on helpdesk form based on Helpdesk SLA Team setup.

- Helpdesk SLA Analysis to anlysis your SLA logs by ticket numbers.

- For more details you can contact us or watch Video.

* Only compitible for Odoo Community Edition of Odoo.

System Created New Menus:

  • Helpdesk/SLA/Helpdesk SLA Levels
  • Helpdesk/SLA/Helpdesk SLA Analysis
  • Helpdesk/SLA/Helpdesk SLA Team

For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_service_level_agreement


Service Level Agreements to Customer for Helpdesk/Support


  • Service Level Agreements to Customer for Helpdesk/Support

    This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.

    Main Features:

    - Add Service Level Agreement on Contract/Service Level Agreement of your Customer.

    - Print Service Level Agreement in PDF from Contract/Service Level Agreement of your customer and send it.

    Menu Items by App:

    Helpdesk/Contracts/Service Level Agreements

    For More Details: http://www.odoo.com/apps/modules/11.0/customer_sla_contract_helpdesk


    Helpdesk Support Ticket Locking System


    Helpdesk Support Ticket Locking System

    This module allow ticket user / technician to lock the support ticket he/she is working on.

    Main Features
    * Lock the Helpdek ticket anytime for given start and end datetime.
    * Unlock feature.
    * Only user who is locked ticket can update values on ticket.
    * Other user will be getting error if they try to update locked ticket.

    For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_ticket_lock_system

    Contact / Support
    Introducing Probuse Consulting Services Pvt. Ltd.

    If you need any help or want more additional features, you may contact us through:
    Email: contact@probuse.com
    Website: www.probuse.com
    Skype: mustufa_probuse

    Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

    Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

    Our Services

    Odoo Proprietary License v1.0
    
    This software and associated files (the "Software") may only be used (executed,
    modified, executed after modifications) if you have purchased a valid license
    from the authors, typically via Odoo Apps, or if you have received a written
    agreement from the authors of the Software (see the COPYRIGHT file).
    
    You may develop Odoo modules that use the Software as a library (typically
    by depending on it, importing it and using its resources), but without copying
    any source code or material from the Software. You may distribute those
    modules under the license of your choice, provided that this license is
    compatible with the terms of the Odoo Proprietary License (For example:
    LGPL, MIT, or proprietary licenses similar to this one).
    
    It is forbidden to publish, distribute, sublicense, or sell copies of the Software
    or modified copies of the Software.
    
    The above copyright notice and this permission notice must be included in all
    copies or substantial portions of the Software.
    
    THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
    IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
    FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
    IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
    DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
    ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
    DEALINGS IN THE SOFTWARE.
    
    

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