Bundle of Website Helpdesk Support Ticket

by
Odoo

1944.48

v 13.0 Third Party 16
Required Apps Maintenance (maintenance)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Employees (hr)
Surveys (survey)
Expenses (hr_expense)
Purchase (purchase)
Inventory (stock)
Included Dependencies
Asset/Equipment for Helpdesk Support System (456 lines of code)
Canned Forms / Survey Forms for Helpdesk Ticket (76 lines of code)
Dashboard for Helpdesk Support Tickets (706 lines of code)
Employee Travel Managment for Helpdesk (50 lines of code)
Employees Availability for Helpdesk Tickets (39 lines of code)
HelpDesk Service Level Agreement (SLA) (808 lines of code)
HelpDesk Service Level Agreement (SLA) Analysis (133 lines of code)
Helpdesk Analytic Cost and Revenue Analysis (418 lines of code)
Helpdesk Domain Restriction (131 lines of code)
Helpdesk Support Ticket Locking System (153 lines of code)
Helpdesk Support Ticket by Helpdesk Team (124 lines of code)
Helpdesk Team Email Alias (55 lines of code)
Helpdesk Ticket Scan and Upload Photo by Customer (39 lines of code)
Helpdesk Time Slot Report (225 lines of code)
Helpdesk Working Hours/Time and Upcoming Holidays (162 lines of code)
Knowledge Base for HelpDesk Support Ticket (644 lines of code)
Maintenance Request from Helpdesk Support Ticket (184 lines of code)
Merge Helpdesk Support Tickets and Issues (313 lines of code)
Occasional Agents on Helpdesk Tickets (56 lines of code)
Parent Child Support Tickets (209 lines of code)
Reassign/Escalate Helpdesk Support Ticket Team and Responsible (131 lines of code)
Signature of Customer on Helpdesk Ticket (213 lines of code)
Solution Answer for Helpdesk Support Ticket and Issue (153 lines of code)
Submit Expenses for Helpdesk Tickets (114 lines of code)
Ticket Email Auto Notification - Helpdesk Support (154 lines of code)
Ticket from CRM Lead/Opportunity (236 lines of code)
Tickets Volumn Trends for Helpdesk Support System (141 lines of code)
Website Helpdesk Support Ticket and Issue Management (3478 lines of code)
​Service Level Agreements to Customer for Helpdesk/Support (104 lines of code)
Employee Travel and Travel Expense Management (1028 lines of code)
Base Scan and Upload Images on My Account Portal (113 lines of code)
MRO - Equipment Maintenance Management (500 lines of code)
Product/Material Purchase Requisitions by Employees/Users (915 lines of code)
Website Job/Work Order Form and Portal (781 lines of code)
Sales Contract Subscription and Recurring Invoice (981 lines of code)
Lines of code 14023
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 14.0 v 10.0 v 11.0 v 12.0
You bought this module and need support? Click here!
Required Apps Maintenance (maintenance)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Employees (hr)
Surveys (survey)
Expenses (hr_expense)
Purchase (purchase)
Inventory (stock)
Included Dependencies
Asset/Equipment for Helpdesk Support System (456 lines of code)
Canned Forms / Survey Forms for Helpdesk Ticket (76 lines of code)
Dashboard for Helpdesk Support Tickets (706 lines of code)
Employee Travel Managment for Helpdesk (50 lines of code)
Employees Availability for Helpdesk Tickets (39 lines of code)
HelpDesk Service Level Agreement (SLA) (808 lines of code)
HelpDesk Service Level Agreement (SLA) Analysis (133 lines of code)
Helpdesk Analytic Cost and Revenue Analysis (418 lines of code)
Helpdesk Domain Restriction (131 lines of code)
Helpdesk Support Ticket Locking System (153 lines of code)
Helpdesk Support Ticket by Helpdesk Team (124 lines of code)
Helpdesk Team Email Alias (55 lines of code)
Helpdesk Ticket Scan and Upload Photo by Customer (39 lines of code)
Helpdesk Time Slot Report (225 lines of code)
Helpdesk Working Hours/Time and Upcoming Holidays (162 lines of code)
Knowledge Base for HelpDesk Support Ticket (644 lines of code)
Maintenance Request from Helpdesk Support Ticket (184 lines of code)
Merge Helpdesk Support Tickets and Issues (313 lines of code)
Occasional Agents on Helpdesk Tickets (56 lines of code)
Parent Child Support Tickets (209 lines of code)
Reassign/Escalate Helpdesk Support Ticket Team and Responsible (131 lines of code)
Signature of Customer on Helpdesk Ticket (213 lines of code)
Solution Answer for Helpdesk Support Ticket and Issue (153 lines of code)
Submit Expenses for Helpdesk Tickets (114 lines of code)
Ticket Email Auto Notification - Helpdesk Support (154 lines of code)
Ticket from CRM Lead/Opportunity (236 lines of code)
Tickets Volumn Trends for Helpdesk Support System (141 lines of code)
Website Helpdesk Support Ticket and Issue Management (3478 lines of code)
​Service Level Agreements to Customer for Helpdesk/Support (104 lines of code)
Employee Travel and Travel Expense Management (1028 lines of code)
Base Scan and Upload Images on My Account Portal (113 lines of code)
MRO - Equipment Maintenance Management (500 lines of code)
Product/Material Purchase Requisitions by Employees/Users (915 lines of code)
Website Job/Work Order Form and Portal (781 lines of code)
Sales Contract Subscription and Recurring Invoice (981 lines of code)
Lines of code 14023
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 14.0 v 10.0 v 11.0 v 12.0

Website Helpdesk Ticket System Bundle

This is bundle / package for helpdesk ticket system features. You can purchase bundle which will include all dependant apps and its feature or you may go with individual app(s) buy. Feel free to contact us if you have any questions.

All apps in bundle is compitible with Odoo community editions only. So make sure before buy that you are on Odoo community Edition.

Available Features:


Website Helpdesk Support Ticket and Issue Management

Website Helpdesk Support Ticket and Issue Management

This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.

For More Details: https://apps.odoo.com/apps/modules/13.0/website_helpdesk_support_ticket

For Video: https://www.youtube.com/watch?v=q86OEF1KjiU&feature=youtu.be


Helpdesk Service Level Agreement (SLA)


Help Desk Service Level Agreement (SLA)

This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_service_level_agreement

For Video: https://www.youtube.com/watch?v=BnrD8cDgY34&feature=youtu.be


Service Level Agreements to Customer for Helpdesk/Support

Service Level Agreements to Customer for Helpdesk/Support

This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.

For More Details: https://apps.odoo.com/apps/modules/13.0/customer_sla_contract_helpdesk

For Video: https://www.youtube.com/watch?v=n4Etzi8qIU8


Tickets Volumn Trends for Helpdesk Support System

Tickets Volumn Trends for Helpdesk Support System

This app allow you to view tickets volumns for helpdesk support ticket system.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_tickets_volumn_trend

For Video: https://www.youtube.com/watch?v=_BAmW9D4Jac&feature=youtu.be


Helpdesk Support Ticket Locking System

Helpdesk Support Ticket Locking System

This module allow ticket user / technician to lock the support ticket he/she is working on.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_lock_system

For Video: https://www.youtube.com/watch?v=T2W0T1iO0fY&feature=youtu.be


Ticket Email Auto Notification

Ticket Email Auto Notification

This app allow you to configure email notification when ticket stage changes.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_auto_response

For Video: https://www.youtube.com/watch?v=rQyNeMHRsfg&feature=youtu.be


Support Helpdesk Ticket Merge

Support Helpdesk Ticket Merge

This module allow you to merge tickets of your helpdesk support system.

For More Details: https://apps.odoo.com/apps/modules/13.0/support_helpdesk_ticket_merge

For Video: https://www.youtube.com/watch?v=nTj1NoYFoHg&feature=youtu.be


Maintenance Request from Helpdesk Support Ticket

This app allow you helpdesk team to create Maintenance Request from Ticket/Issue. For more details please see Video.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_support_ticket_maintenance/

For Video: https://www.youtube.com/watch?v=LNBXLaJeZ4Y&feature=youtu.be


Helpdesk Support Ticket Reassign/Escalate Team and Responsible

This app allow to re-assign/Escalate ticket to Responsible and Team and notify them by emails.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_support_ticket_reassign/

For Video: https://www.youtube.com/watch?v=D0XB1lyYwqQ&feature=youtu.be


Dashboard for Helpdesk Support Tickets

This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_support_ticket_dashbord/

For Video: https://www.youtube.com/watch?v=VIlPHPc9WUE&feature=youtu.be


Knowledge Base for HelpDesk Support Ticket (Q&A)

This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_knowledge_base/

For Video: https://www.youtube.com/watch?v=hO7TetXlhE8&feature=youtu.be


Solution Answer for Helpdesk Support Ticket and Issue

This app allow you make solution on ticket/issue of helpdesk and send to customer and Portal View of Solution.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_problem_solution/

For Video: https://www.youtube.com/watch?v=PBpsHzO29nk&feature=youtu.be


Asset/Equipment for Helpdesk Support System

This app allow helpdesk users / technician to make request for Equipment to department for helpdesk ticket he/she is working.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_assets_equipment/

For Video: https://www.youtube.com/watch?v=OUQWn7vSEeM&feature=youtu.be


Helpdesk Support Ticket by Helpdesk Team

This app allow your customers to view all your teams in your website and allow them to create ticket for specific team.

For More Details: https://apps.odoo.com/apps/modules/13.0/support_ticket_by_team/

For Video: https://www.youtube.com/watch?v=wctimT7ibLE&feature=youtu.be


Helpdesk Email Domain Restriction

This module will allow you to configure list of domain which you want to block and listed domains will not be able to create ticket from website submit form. Please see below screeenshots and video for more details.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_domain_restriction/

For Video: https://www.youtube.com/watch?v=F2-lyZFc9ZA&feature=youtu.be


Occasional Agents on Helpdesk Tickets


This module allow your occasional agents to access tickets.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_occasional_agents/

For Video: https://www.youtube.com/watch?v=zn1g2ySm25k&feature=youtu.be


Canned Forms / Survey Forms for Helpdesk Ticket


This module allow to get Canned Responses for Customer Service / Helpdesk Tickets from your customers.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_canned_forms/

For Video: https://www.youtube.com/watch?v=PgGEkapqLMA&feature=youtu.be


Parent Child Support Tickets


This module allow to create a child tickets for parent ticket in odoo. So you can setup multiple child tickets per parent tickets.Supporting Access rights for create child tickets

For More Details: https://apps.odoo.com/apps/modules/13.0/heldpesk_ticket_parent_child/

For Video: https://www.youtube.com/watch?v=SxfhiPEQ4w4&feature=youtu.be


Helpdesk Working Hours/Time and Upcoming Holidays


This module allow to set a default working hours/time on Helpdesk Team & show support working hours & upcoming holidays on website helpdesks ticket form So your customer can see support working hours & upcoming holidays on website ticket submit form.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_working_hours/

For Video: https://www.youtube.com/watch?v=f3oHtfkzZV4&feature=youtu.be


Submit Expenses for Helpdesk Tickets


This app allow your helpdesk team and helpdesk users to submit expense for reimbursement.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_expense/

For Video: https://www.youtube.com/watch?v=R3mgJHauq8A&feature=youtu.be


Ticket from CRM Lead/Opportunity


This app allow CRM Users to create a Helpdesk Support Ticket for CRM Lead/Opportunity/Pipeline.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_crm_lead/

For Video: https://www.youtube.com/watch?v=m9laxj7oowc&feature=youtu.be


Employee Travel Managment for Helpdesk


This app allow you to manage employee/technician/agent travel for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_employee_travel_managment/

For Video: https://www.youtube.com/watch?v=WNNvqTu_2-Y&feature=youtu.be


Signature of Customer on Helpdesk Ticket


This module allow your customer to signature on helpdesk ticket on portal.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_customer_signature/

For Video: https://www.youtube.com/watch?v=Zg43aD-i3IE&feature=youtu.be


Helpdesk Analytic Cost and Revenue Analysis


This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_analytic_cost_revenue/

For Video: https://www.youtube.com/watch?v=2-04c-hLgPk&feature=youtu.be


Helpdesk Time Slot Report


This app allow you to have report for time slots of helpdesk tickets.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_slot_day_report/

For Video: https://www.youtube.com/watch?v=Nopp_GAGdno&feature=youtu.be


Employees Availability for Helpdesk Tickets


This app allow support team to check Employees Availability.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_employees_availability/

For Video: https://www.youtube.com/watch?v=NIyDOSzxg1s&feature=youtu.be


Helpdesk Ticket Scan and Upload Photo by Customer


This app allow your customers to Scan and Submit Images from Support Ticket my account menu.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_ticket_capture_photo/

For Video: https://www.youtube.com/watch?v=55iJmqm_cCc&feature=youtu.be


Helpdesk Service Level Agreement (SLA) Analysis


This app provide Helpdesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_sla_delay_analysis/

For Video: https://www.youtube.com/watch?v=8uf_8t4eD1s&feature=youtu.be


Helpdesk Team Mail Alias


Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.

For More Details: https://apps.odoo.com/apps/modules/13.0/helpdesk_team_mail_alias/

For Video: https://www.youtube.com/watch?v=wkb9RTTPsno&feature=youtu.be


Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.