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Portal User Chatter

by
Odoo

$ 41.99

v 19.0 Third Party 21
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Live Chat (im_livechat)
• Website (website)
Lines of code 886
Technical Name website_portal_chat
LicenseOPL-1
Websitehttps://www.techultrasolutions.com/
Versions 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Live Chat (im_livechat)
• Website (website)
Lines of code 886
Technical Name website_portal_chat
LicenseOPL-1
Websitehttps://www.techultrasolutions.com/
Versions 17.0 18.0 19.0

Allowing Portal Users to Communicate via Chat in Odoo

By default, Odoo does not provide a feature that allows portal users to interact with internal users via chat or communicate with other portal users. Portal users are typically given limited access to view and manage their own records through a customized portal interface, without the ability to use internal messaging or chat features. However, with this custom module, portal users can be enabled to chat with both other portal users and internal users, extending the communication capabilities beyond the default limitations of Odoo.

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  • Portal users can initiate and participate in conversations with both internal users and other portal users, enhancing communication across the platform.
  • Messages are sent and received instantly, allowing for quick responses and efficient communication.
  • Offers The chat menu is easily accessible from the portal user's account dashboard, providing a simple and intuitive interface for managing conversations.
  • The chat feature is fully integrated within the Odoo portal, enabling users to manage all communications without leaving the portal.
  • Users can see who is online and available to chat, making it easier to connect and communicate effectively..
  • All chat interactions are secure, ensuring that messages are only visible to the intended recipients, maintaining privacy and confidentiality.
  • Users can handle all their conversations in one place, streamlining communication and improving productivity.

1. Enabling Portal-to-Internal User Chat in Odoo.

Portal users can chat with an internal user when the "Portal Can Message" boolean field is enabled on the internal user's form. The "Portal Can Message" boolean field is only visible for internal users.

2. Real-Time Messaging: Empowering Portal Users in Odoo.

Portal users can now easily communicate with other users directly from their accounts. When the "Portal Can Message" option is enabled for internal users, portal users gain access to a chat feature that allows them to initiate conversations with internal users and engage in direct chats with other portal users. The chat menu is conveniently accessible from the portal user's account dashboard, providing a simple and intuitive way to start a conversation. Portal users can send and receive messages in real-time, enhancing communication efficiency and response times. This chat feature is fully integrated within the Odoo portal, allowing users to manage all their communications seamlessly in one place.

3. Real-Time Messaging and User-Friendly Chat Interface for Portal Users.

Portal users can send and receive messages instantly, facilitating quick and effective communication. They can easily see who is online and available to chat, making it simple to connect with other portal users and internal users. The chat window is integrated into the portal view, allowing users to manage conversations without leaving their current page. All chat interactions are secure, ensuring that messages are only visible to the intended recipients.

4. User Availability Status for Real-Time Chat.

In this image, you can see the online and offline status of users, allowing portal users to easily identify who is available for chat.

  • We provide 90 days bug-free support related to our module.
  • We provide 5 hours of free configuration support. Additional configuration or customization is billable.
  • The support team is available from Monday to Friday 10:00 AM to 07:00 PM (IST).
  • To create a ticket, send an email to support@techultra.in.

How can portal users start a chat with internal users or other portal users?

Portal users can start a chat by accessing the chat menu from their account dashboard. From there, they can select the user they want to chat with and begin a conversation.

Is real-time messaging available for portal users?

Yes, portal users can send and receive messages in real-time, allowing for quick and efficient communication.

Can portal users see if other users are online?

Yes, portal users can see the online status of other users, which helps them know who is available to chat.

How is the chat functionality integrated into the Odoo portal?

The chat functionality is fully integrated into the Odoo portal, allowing users to manage all their communications without leaving the portal interface.

Are chat messages secure?

Yes, all chat messages are secure and are only visible to the intended recipients, ensuring privacy and confidentiality.

Can portal users chat with all internal users?

Portal users can chat with internal users only if the "Portal Can Message" option is enabled for those internal users. This setting allows portal users to have controlled access to communicate with specific internal users.

What happens if the "Portal Can Message" option is not enabled for an internal user?

If the "Portal Can Message" option is not enabled for an internal user, portal users will not be able to initiate a chat with that internal user.

Can portal users send files or attachments through chat?

By default, Odoo’s chat functionality focuses on text messages. For more advanced features like file sharing, additional customization may be needed.



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