A helpdesk / support ticket system (website support)
Helpcrunch by Odoo
Helpdesk Pro: Support, tickets, issues, bugs.
A ticketing-based support application for Odoo and Viindoo to help you manage and track support tickets for both employees and external partners
Monitor, track, and resolve customer issues
Cria um botão que transfere do helpdesk para a cotação.
Integrate the Helpdesk with Human Resources
Add Odoo module field and category fields to Ticket
Add Odoo version field to Ticket
Manage customer support tickets from Sent Quotations and Sales Orders.
This feature allows you to seamlessly manage misrouted information by converting business inquiries that accidentally enter the Helpdesk pipeline into proper business opportunities. Likewise, you can easily generate a Helpdesk ticket from a business inquiry whenever customer support is needed instead of a sales follow-up. This smooth conversion process ensures that every inquiry reaches the correct team—whether Sales or Support—improving workflow accuracy and preventing important customer requests from being lost or mishandled.
Select delivery methods and carriers on Helpdesk Tickets
Create service requests from a ticket
Carry over agreement values when creating service requests
Allow users to specify ticket types that are allowed for a helpdesk team
Enhance your ticketing system by adding customizable fields to tickets.
Allows to manage employee timesheet activity for particular ticket by user
Allows to set billable timesheet and create invoice for billable timesheet
Allows to merge ticket timesheet details
Allows to customer will confirm ticket timesheet details online