Repair Service - Ticket Escalation

by
Odoo

59.98

v 12.0 Third Party
Included Dependencies
Technical Name sync_helpdesk_escalation
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0
You bought this module and need support? Click here!
Included Dependencies
Technical Name sync_helpdesk_escalation
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0

Repair Service - Ticket Escalation

In ticket workflows escalation of issues is a common procedure, wherein the ticket is escalated from one responsible person to a higher responsible person or from one team to another team with different skill sets, language competencies or regional responsibilities.

Ticket escalation helps to identify tickets that require special attention and route them to the appropriate person or team. Some critical issues, have to be escalated to senior management for efficient grievance redressal. Monitoring of ticket resolution is essential for quality maintenance and consumer satisfaction.

For that different teams/groups can be defined, e.g. marketing team, technical team, service team. Each team can have different level of customer support. The groups can be added and changed easily. The team/group leader can review the ticket and assign it to concern team member, if the ticket remains unanswered then it can be escalated to parent team.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Easy escalation of ticket to parent team if current user is not able to resolve ticket in time.
    On ticket escalation the parent team will be automatically identified.
    On ticket escalation automated email is send escalate team.

Ticket Views

Go to Helpdesk/All Tickets/Tickets.

Fill all necessary ticket information with team and responsible person.

Before Escalation

"Renovation Team", if the responsible team member is unable to resolve a ticket, the ticket can be passed to parent team through "Escalate" button.

To escalate ticket to parent team, click on to Escalate Button.

After Escalation

Once the ticket is escalated to parent team, user will receive mail about escalated ticket.

Ticket will be assign to parent team member’s will all details.

Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Checkout Other Apps Developed By Synconics Technologies Click Here

Our Contact Details

E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274
For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
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