Repair Service - Customer Portal

by
Odoo

71.38

v 12.0 Third Party
Required Apps Website (website)
Included Dependencies
Technical Name sync_helpdesk_website
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0
You bought this module and need support? Click here!
Required Apps Website (website)
Included Dependencies
Technical Name sync_helpdesk_website
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0

Repair Service - Customer Portal

Companies providing support service to the website visitors have different teams to assist customer query and resolve their issues through different mode of communication, for e.g. FAQs-forum-docs-ppts, e-mail, chat and inbound call centres. The idea of the Customer Portal is to bring new level of communication to your customers.

The Customer Portal is automatically created for every customer in the system that has a email address entered. The customer can create a new ticket with necessary information and attach necessary document. They can also check the status of their repair work.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Through website the customers get connected directly to the customer support executive and communicate with them to resolve the issue or query.
    Automated invitation mail for website portal is sent to the customers on adding their email address in the system.
    Customer can create a new ticket and attach necessary document.
    Notification mail is sent to the customer when a ticket is created.
    Customer can view existing ticket information with updated status.

Login

The login user can view 'Submit a Ticket' and 'View my Tickets' button.

Generate Ticket

Go to Helpdesk/Submit a Ticket.

Submit a Ticket: The login user can create a new ticket with 'Submit a Ticket' button.
View my Tickets: The status of their existing ticket's can be viewed with 'View my Tickets' button.


The new user have to fill the essential information like name, email id etc with description of the issues and attach files.

Fields Description

Your Name & Email: Customer name and email address
Subject: Ticket subject
Type: Ticket issue type
Priority: Set ticket priority
Description: Issue description
Attach File: Ticket related documents (Image/Invoice, etc.)

Ticket successfully created

On successful ticket creation a message will appear on web portal with ticket number and its subject.

View ticket details

Customer can view list of their tickets and their status by clicking on 'View my Tickets' button.


The customer can view the status of the ticket and if needed they can attach additional documents. They can directly chat with the customer support executive.


On submitting the attachment successfully, the system will generate a confirmation message.


Customer can view chat history.

Updated information on ticket (Backend side)

Once the ticket is submited with attach files on the customer portal, on the backend side the customer service executive can view all the details and start working on it.

Monitor and Measure Website Tickets

Go to Helpdesk/Reports/Tickets.

Make an in-depth analysis of your website tickets through the pivot view.

Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Checkout Other Apps Developed By Synconics Technologies Click Here

Our Contact Details

E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274
For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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