Repair Service - Customer Portalby Synconics Technologies Pvt. Ltd. http://www.synconics.com
|Also available in version||v 12.0|
Repair Service - Customer Portal
Companies providing support service to the website visitors have different teams to assist customer query and resolve their issues through different mode of communication, for e.g. FAQs-forum-docs-ppts, e-mail, chat and inbound call centres. The idea of the Customer Portal is to bring new level of communication to your customers.
The Customer Portal is automatically created for every customer in the system that has a email address entered. The customer can create a new ticket with necessary information and attach necessary document. They can also check the status of their repair work.
This module is compatible with
The login user can view 'Submit a Ticket' and 'View my Tickets' button.
Go to Helpdesk/Submit a Ticket.
Submit a Ticket: The login user can create a new ticket with 'Submit a Ticket' button.
View my Tickets: The status of their existing ticket's can be viewed with 'View my Tickets' button.
The new user have to fill the essential information like name, email id etc with description of the issues and attach files.
|Your Name & Email:||Customer name and email address|
|Type:||Ticket issue type|
|Priority:||Set ticket priority|
|Attach File:||Ticket related documents (Image/Invoice, etc.)|
Ticket successfully created
On successful ticket creation a message will appear on web portal with ticket number and its subject.
View ticket details
Customer can view list of their tickets and their status by clicking on 'View my Tickets' button.
The customer can view the status of the ticket and if needed they can attach additional documents. They can directly chat with the customer support executive.
On submitting the attachment successfully, the system will generate a confirmation message.
Customer can view chat history.
Updated information on ticket (Backend side)
Once the ticket is submited with attach files on the customer portal, on the backend side the customer service executive can view all the details and start working on it.
Monitor and Measure Website Tickets
Go to Helpdesk/Reports/Tickets.
Make an in-depth analysis of your website tickets through the pivot view.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
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