65.89

v 12.0 Third Party
Included Dependencies
Technical Name sync_helpdesk_subtickets
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0
You bought this module and need support? Click here!
Included Dependencies
Technical Name sync_helpdesk_subtickets
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0

Repair Service - Sub Tickets

Some issues demand a collaborative response by the service team from a specific team or technician. The Sub-Ticket module divides the main ticket into sub-tickets and they are assigned to another team or technician for assistance. With the main ticket sub-ticket can be tracked easily.

With collaborative team work the organization can resolved the ticket much faster and have a better customer satisfaction.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    The main ticket, divided into sub-ticket task is easily assigned to the team member with description.
    Automated mail is sent to the team member to whom the sub-ticket is assigned.
    Sub-tickets status can be tracked through the main ticket as it is linked with it.

Ticket Details

Go to Helpdesk/All Tickets/Tickets.

Ticket information filled with 'Assign Team' and 'Assigned to'.

Sub Ticket Information

To create a sub-ticket for a specific task, click on 'Sub Ticket' button.

Fill necessary information and assigned the sub-ticket to the concerned person.

Field Description

Technical Team: By default the current team is selected, but a new team could be assigned or changed.
Assigned to: Select team member name.
Subject: The subject content can be changed or modified, by default which is copied from the main ticket.
Priority: Ticket priority can be set.
Description: Ticket description can be mention for reference or ticket resolution.

After Creating Sub Ticket

From the main ticket sub-ticket status can be checked.

Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Checkout Other Apps Developed By Synconics Technologies Click Here

Our Contact Details

E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274
For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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