RMA Warranty

by
Odoo

228.21

v 12.0 Third Party
Required Apps Sales (sale_management)
Invoicing (account)
Inventory (stock)
CRM (crm)
Included Dependencies
Technical Name sync_helpdesk_rma_warranty
LicenseOPL-1
Websitehttp://www.synconics.com
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Required Apps Sales (sale_management)
Invoicing (account)
Inventory (stock)
CRM (crm)
Included Dependencies
Technical Name sync_helpdesk_rma_warranty
LicenseOPL-1
Websitehttp://www.synconics.com

RMA Warranty

RMA warranty module maintain the warranty details of the products sold. It also maintains service information details of the product. If the part of the product is under warranty, the system will show the details for that perticular part.

The warranty record's of the product are created automatically on confirmation of the sales order with reference to the invoice. The Running stage of the warranty lifecycle starts when the invoice and delivery order are done.

The automatic stage transition of the warranty record is managed with the help of cron job (Scheduler), so the warranty expires automatically after the validity date. If the product is not in warranty it will generate RMA invoice.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Manage warranty through helpdesk ticket for Return, Replace or Refund process.
    Warranty is controled, based on the configuration of warranty template in product.
    In In RMA, warranty is applied based on invoice date and warranty template.

Configuration

Warranty Template

To create warranty template, go to Sales/Warranty/Warranty Templates.

Create new warranty template.

Warranty Template on Product

Configure predefine warranty template on product.

RMA details with Sales Order

To create new ticket, go to Helpdesk/All Tickets/Tickets.

Fill-in all necessary information in ticket and request for new RMA.

Automatically creates new RMA request by clicking on "RMA" button and modify the details as required.

Check all RMA details and select related sales order and generate its RMA lines by clicking on 'Generate Lines' button.
On warranty expiration, 'Is Warranty Expired?' boolean will be auto selected.

RMA operations

On approval of all incoming products and RMA, following scenarios can be selected.
1. Create Replacement SO: Sales order is created for the products which are to be replaced.
2. Create Repair Order: Repair order is created for the products to be repaired.
3. Generate Credit Memo: To return the money back a credit note is generated.

RMA replacement sales order

A new sales order will be created through 'Create Replacement SO' button. If the product is in warranty, the product unit price will be zero.

RMA repair order

If the product is in warranty, a new repair order is created through 'Create Repair Order' button, with 'No Invoice' method. If the product is not in warranty, it will create an invoice for the repair order.

RMA refund invoice

Select invoice to create refund invoice.

RMA details without Sales Order

Check RMA details fetched directly from the helpdesk ticket. If required the details can be updated and create new RMA lines with product information.

To create incoming shipment, click on ‘Generate Receipt’ button.

RMA operations

For creating a new repair order, click on 'Create Repair Order' button. The system will generate a new repair order for the product to be repaired.

RMA repair order

If the product is in warranty, a new repair order is created through 'Create Repair Order' button, with 'No Invoice' method. If the product is not in warranty, it will create an invoice for the repair order.

Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Checkout Other Apps Developed By Synconics Technologies Click Here

Our Contact Details

E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274
For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
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compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

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or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
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