Repair Service - Forum/Knowledge Base

by
Odoo

114.51

v 12.0 Third Party
Required Apps Website (website)
Included Dependencies
Technical Name sync_helpdesk_knowledge_base
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0
You bought this module and need support? Click here!
Required Apps Website (website)
Included Dependencies
Technical Name sync_helpdesk_knowledge_base
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0

Repair Service - Forum/Knowledge Base

A Forum allows a company (customer support team) and its customers to connect with the community. A forum is always a better web tool than a helpline or a FAQ section, it allows your customers to ask questions and find answers quickly, without wasting time on the phone. They can also find more information related to a product which might not be mentioned in the brochure.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Customer support team can create Knowledge Base (Q&A) from the ticket.
    Team members can reply to customer questions.
    Customers can check for a solution before generating a ticket.
    The knowledge base Q&A can be shared directly on Facebook, Google+, Twitter, LinkedIn, websites and blogs with the 'share' option.

Create Forum

To create Forum, go to Website/Configuration/Forum/Forums.

Website Forum Configuation

To configure Helpdesk forum, Go to Helpdesk/Configuration

Website Forum integration with Helpdesk

Customer can check for the answers or look for solutions before generating a ticket related to the subject.

Website Forum

The customers can put in their comments or suggestions on the questions, answers and rate the solution provided. New questions can be raise if the solution is not found in the forum.

Ticket Share on the Forum

The company's customer support executive can quickly create Knowledge Base (Q&A) from the backend ticket through 'Share on the Forum' button.

Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Checkout Other Apps Developed By Synconics Technologies Click Here

Our Contact Details

E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274
For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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