Monitor, track, and resolve customer issues
A ticketing-based support application for Odoo and Viindoo to help you manage and track support tickets for both employees and external partners
Integrate the Helpdesk with Human Resources
Add Odoo module field and category fields to Ticket
Add Odoo version field to Ticket
AI-powered ticket routing, SLA management, multi-channel support
Helpdesk custom fields Add custom fields in Helpdesk Add custom fields in ticket custom fields dynamic custom fields Customize Ticket fields custom field manager user defined fields field customization helpdesk custom fields ticket custom fields global custom field studio Add Custom Fields in Helpdesk ticket extra fields
Helpdesk Mass Tags
Full-featured Helpdesk & Ticket Management for Community Edition
Helpdesk restrict domains Block email domains helpdesk allowed email domains Email domain restriction Helpdesk ticket domain validation Restrict customer email domains prevent spam in helpdesk tickets Allowed domains for Odoo Helpdesk Restrict outgoing emails by domain Helpdesk email domain control
Helpdesk Service Level Agreement Odoo Helpdesk SLA Management Ticket Response and Resolution Tracking Customer Support SLA Monitoring SLA Reports and Breach Alerts in Odoo Helpdesk SLA helpdesk ticket SLA service level agreement SLA tracking helpdesk response time tracking Customer support SLA ticket deadline tracking helpdesk reporting SLA monitoring Ticket management SLA
Odoo Helpdesk Support Enterprise bundle Apps.
Helpdesk Support Ticket Locking System Only for Enterprise Edition
Print a Helpdesk Support Ticket for enteprise edition in PDF.
Portal users can track the status of the tickets they submit
Helpdesk ticket lock and unlock helpdesk tickets restrict editing helpdesk tickets Ticket lock history multiple users editing same ticket secure helpdesk ticket updates Helpdesk ticket permission control helpdesk ticket lock feature Ticket edit restriction helpdesk ticket conflict prevention
Automated reminders for helpdesk tickets awaiting customer response
Generate sale order from helpdesk ticket