Bundle of Website Helpdesk Support Ticketby Probuse Consulting Service Pvt. Ltd. http://www.probuse.com
Website Helpdesk Ticket System Bundle
This is bundle / package for helpdesk ticket system features. You can purchase bundle which will include all dependant apps and its feature or you may go with individual app(s) buy. Feel free to contact us if you have any questions.
All apps in bundle is compitible with Odoo community editions only. So make sure before buy that you are on Odoo community Edition.
- Website Helpdesk Support Ticket and Issue Management
- Help Desk Service Level Agreement (SLA)
- Service Level Agreements to Customer for Helpdesk/Support
- Tickets Volumn Trends
- Helpdesk Support Ticket Locking System
- Ticket Email Auto Notification - Helpdesk Support
- Merge Helpdesk Support Tickets and Issues
- Maintenance Request from Helpdesk Support Ticket
- Helpdesk Support Ticket Reassign/Escalate Team and Responsible
- Dashboard for Helpdesk Support Tickets
- Knowledge Base for HelpDesk Support Ticket (Q&A)
- Solution Answer for Helpdesk Support Ticket and Issue
- Asset/Equipment for Helpdesk Support System
- Helpdesk Support Ticket by Helpdesk Team
- Helpdesk Email Domain Restriction
- Occasional Agents on Helpdesk Tickets
- Canned Forms / Survey Forms for Helpdesk Ticket
- Parent Child Support Tickets
- Helpdesk Support Ticket Working Hours and Upcoming Holidays
- Submit Expenses for Helpdesk Tickets
- Ticket from CRM Lead/Opportunity
- Employee Travel Managment for Helpdesk
- Signature of Customer on Helpdesk Ticket
- Helpdesk Analytic Cost and Revenue Analysis
- Helpdesk Time Slot Report
- Employees Availability for Helpdesk Tickets
- Helpdesk Ticket Scan and Upload Photo by Customer
- HelpDesk Service Level Agreement (SLA) Analysis
- Helpdesk Team Email Alias
Additional Apps (NOT INCLUDED IN BUNDLE):
Below apps you can buy seperatly because it does not cover in bundle.
- Mass Close Tickets and Update User[Only for Odoo Community Edition]
- Credit Note from Helpdesk Ticket[Only for Odoo Community Edition]
Website Helpdesk Support Ticket and Issue Management
This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.
For More Details: https://apps.odoo.com/apps/modules/15.0/website_helpdesk_support_ticket
Helpdesk Service Level Agreement (SLA)
This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_service_level_agreement
Service Level Agreements to Customer for Helpdesk/Support
This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.
For More Details: https://apps.odoo.com/apps/modules/15.0/customer_sla_contract_helpdesk
Tickets Volumn Trends for Helpdesk Support System
This app allow you to view tickets volumns for helpdesk support ticket system.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_tickets_volumn_trend
Helpdesk Support Ticket Locking System
This module allow ticket user / technician to lock the support ticket he/she is working on.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_ticket_lock_system
Ticket Email Auto Notification
This app allow you to configure email notification when ticket stage changes.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_ticket_auto_response
Support Helpdesk Ticket Merge
This module allow you to merge tickets of your helpdesk support system.
For More Details: https://apps.odoo.com/apps/modules/15.0/support_helpdesk_ticket_merge
Maintenance Request from Helpdesk Support Ticket
This app allow you helpdesk team to create Maintenance Request from Ticket/Issue. For more details please see Video.
Helpdesk Support Ticket Reassign/Escalate Team and Responsible
This app allow to re-assign/Escalate ticket to Responsible and Team and notify them by emails.
Dashboard for Helpdesk Support Tickets
This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.
Knowledge Base for HelpDesk Support Ticket (Q&A)
This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_ticket_knowledge_base/
Solution Answer for Helpdesk Support Ticket and Issue
This app allow you make solution on ticket/issue of helpdesk and send to customer and Portal View of Solution.
Asset/Equipment for Helpdesk Support System
This app allow helpdesk users / technician to make request for Equipment to department for helpdesk ticket he/she is working.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_assets_equipment/
Helpdesk Support Ticket by Helpdesk Team
This app allow your customers to view all your teams in your website and allow them to create ticket for specific team.
For More Details: https://apps.odoo.com/apps/modules/15.0/support_ticket_by_team/
Helpdesk Email Domain Restriction
This module will allow you to configure list of domain which you want to block and listed domains will not be able to create ticket from website submit form. Please see below screeenshots and video for more details.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_domain_restriction/
Occasional Agents on Helpdesk Tickets
This module allow your occasional agents to access tickets.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_occasional_agents/
Canned Forms / Survey Forms for Helpdesk Ticket
This module allow to get Canned Responses for Customer Service / Helpdesk Tickets from your customers.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_canned_forms/
Parent Child Support Tickets
This module allow to create a child tickets for parent ticket in odoo. So you can setup multiple child tickets per parent tickets.Supporting Access rights for create child tickets
For More Details: https://apps.odoo.com/apps/modules/15.0/heldpesk_ticket_parent_child/
Helpdesk Working Hours/Time and Upcoming Holidays
This module allow to set a default working hours/time on Helpdesk Team & show support working hours & upcoming holidays on website helpdesks ticket form So your customer can see support working hours & upcoming holidays on website ticket submit form.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_working_hours/
Submit Expenses for Helpdesk Tickets
This app allow your helpdesk team and helpdesk users to submit expense for reimbursement.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_expense/
Ticket from CRM Lead/Opportunity
This app allow CRM Users to create a Helpdesk Support Ticket for CRM Lead/Opportunity/Pipeline.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_ticket_crm_lead/
Employee Travel Managment for Helpdesk
This app allow you to manage employee/technician/agent travel for helpdesk support ticket.
Signature of Customer on Helpdesk Ticket
This module allow your customer to signature on helpdesk ticket on portal.
Helpdesk Analytic Cost and Revenue Analysis
This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_analytic_cost_revenue/
Helpdesk Time Slot Report
This app allow you to have report for time slots of helpdesk tickets.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_slot_day_report/
Employees Availability for Helpdesk Tickets
This app allow support team to check Employees Availability.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_employees_availability/
Helpdesk Ticket Scan and Upload Photo by Customer
This app allow your customers to Scan and Submit Images from Support Ticket my account menu.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_ticket_capture_photo/
Helpdesk Service Level Agreement (SLA) Analysis
This app provide Helpdesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_sla_delay_analysis/
Helpdesk Team Mail Alias
Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.
For More Details: https://apps.odoo.com/apps/modules/15.0/helpdesk_team_mail_alias/
Contact / Support
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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